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Technical Support Engineer Tier 2 level support

Motorola Solutions
Job LocationEdinburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The IndigoVision Technical Support team, part of Motorola Solutions company, provides training and technical support to all our authorised partners. The key aspects of the role are:- To provide technical support to all Authorised Partners and Strategic End Users.- To support Regional Sales Managers with technical aspects of system specification and design.- To deliver technical trainingAs the Technical Support Engineer - Tier 2 level support your key responsibilities include:

  • Provide technical support to Authorised Partners via telephone and email
  • Deliver training classes to Authorised Partners
  • Continually strive to maintain an acceptable level of open support cases
  • Attend Authorised Partner sites in the region
  • Provide pre-sales technical support for Partners and Sales Managers
  • Assist partners with demonstrations, proof of concepts and FAT’s
  • Responsible for Trade Show products and demonstrations
  • Co-ordinate customer requests for special technical requirements
  • Provide technical feedback to the product management team
  • Act as a bridge between Engineering and Sales departments
    • Key qualifications of the Technical Support Engineer - Tier 2 level support:
  • Strong network understanding (TCP, UDP, RTSP, RTP, NTP, ONVIF etc).
  • Understanding of platform virtualization
  • Knowledge in cloud based storage / software solutions
  • Customer service driven
  • Strong problem solving skills
  • Flexible and able to travel when required
  • A real team player with the ability to work autonomously
  • Good personal communication skills, with a professional appearance and approach
  • A high degree of independent thinking and judgment
  • Educational background in technical or related fields
    • Diversity & Inclusion At Motorola Solutions we are proud of the diversity of our people. Motorola Solutions is committed to providing equal employment opportunities and is a proud sponsor of Females in Information Technology & Telecommunications.In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:
  • Competitive salary and reward package
  • 25 days holiday entitlement + bank holidays
  • Attractive Pension Scheme
  • Free Private Medical Insurance
  • Flexible working options
  • Life Assurance
  • Enhanced Maternity and Paternity Pay
  • Career development support and wide ranging learning opportunities
  • Employee Health and wellbeing support EAP, Wellbeing guidance etc
  • Corporate Social Responsibility Initiatives including support for volunteering days
    • Required skills
  • Networking
  • Technical Support
  • VM
  • Virtualization

    • Keyskills :
    Netwking Technical Suppt VM Virtualization

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