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Job Location | Edinburgh |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
We are currently looking for a Technical Service Delivery Lead to deliver exceptional support and service to Indicia Worldwide’s increasing technology customer base.Purpose of the Role:The Technical Service Delivery Lead will be the trusted partner to deliver exceptional support and service to Indicia Worldwides increasing technology customer base. You will will be the face of Indicia Worldwide Service Delivery to our stakeholders (technical and non-technical) within the buiness and externally and will lead a team to champion customer and internal requests through a relationship-focused approach to ensure these are actioned effectively and efficiently. The Technical Service Delivery Lead will work in partnership with the Client Services and Delivery teams to align customer and business goals and help optimise the prioritisation of work. In this role, you will intrinsically understand customer requirements through ongoing collection and analysis of service desk data and feedback and refine the current support delivery roadmap to further add value.Key Responsibilities: