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| Job Location | Edinburgh |
| Education | Not Mentioned |
| Salary | 11.92 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Pertemps are recruiting for a telephone receptionist to work with a Public Sector organisation on a temporary basis. In this role you will be providing a professional service for a switchboard and will assist with general office administration tasks. Thisis a full time role and can be Edinburgh office based or working from home.Hours: 9am-5pm Mon-FriPay: £11.92 per hourLocation: Edinburgh office based or home workingAssignment: Immediate start, 3 monthsMain Duties and Responsibilities" Answer telephone calls and record caller and client particulars in accordance with procedures" Ensure accurate and relevant telephone messages are taken and passed-on appropriately" Follow processes correctly to ensure accurate and relevant data is entered in Case Management System and databases and cases and tasks are assigned appropriately" Provide (limited) assistance with typing" Provide assistance with general office administration" Work wit external contacts outside the organisationEssential Criteria" Knowledge and ability to use busy switchboard" Customer orientated" Sound communication skills" Polite and pleasant telephone manner" A proven ability to handle difficult or awkward situations patiently; and to take appropriate action as required" Experience and/or ability to work with vulnerable people, such as women experiencing domestic abuse, or people with mental health issues" Ability to follow processes and handle data safely and accurately" Experience of IT including email in the business environment, and inputting data" A flexible and adaptable approach" A proven team playerDesirable Criteria" Experience of Using Microsoft Teams" Experience of Using a Case Management System" Experience of audio typing" Experience of mailroom systemsPlease note a basic disclosure is required for this role. This post is for immediate start, please submit your CV today to be considered.