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ServiceNow Technical Product Manager

Pertemps Scotland
Job LocationEdinburgh
EducationNot Mentioned
Salary£380.00 - £470.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

ServiceNow Technical Product ManagerPertemps Scotland Ltd are working with our client in Edinburgh to recruit for a ServiceNow Technical Product Manager in the Public Sector on a temporary basis for 6 Months with potential extension.Due to current circumstances this role will be based remotely.D/R £380 - £470 (Outside IR35)An experienced ServiceNow Technical Product Manager is required to ensure product roadmap is aligned to the organisations strategic direction.Leading the Service Enablement team, you will be working to ensure ServiceNow Product supports the direction of Service Management function.As this role integrates Product Management and Service Management activities, a very good understanding of ITSM and Service Desk practices is essential.The successful supplier will familiar with ITSM aspects of ServiceNow and latest ITSM practices.The main duties would be:

  • Develop ServiceNow Product roadmap and align it to the IT quarterly planning
  • Develop Service Management practice roadmap and align it to the IT quarterly planning
  • Manage Product demand and perform Business Analysis activities in line with Product roadmap to ensure Development Team focuses on value creation for the organisation
  • Resolution and escalation of ServiceNow related issues and risks
  • Maintain the Vision of the ServiceNow product within the organisation
  • Deliver a CSAT approach driven of the Self-Service Portal
  • Deliver a Teams Integration approach to support IT Enablement work optimisation
    • Support including but not limited to:
  • Proactive monitoring, maintenance and support of system performance, data, capacity and capability and recommending improvement opportunities
  • Training, guidance, and Show and Tell sessions for ServiceNow
  • Coordinate communication with stakeholders groups
  • Manage conflicting priorities between BAU and Roadmap Demand
    • Support Development of the following system modules:
  • Self Service Portal (with Flow Designer)
  • ITSM Module
  • CMDB & Foundation Data
  • Knowledge Management
    • Essential
  • Significant and demonstrable commercial experience in the following areas:
  • Previous experience of leading a successful ServiceNow rollout and deployment
  • Previous experience in Organisational Change Management
  • Ability to diagram the solution, present and demo solutions
  • Exceptional interpersonal and communication skills, both written and verbal
  • Experience and comfort in public speaking situations
  • ITIL Certification (or demonstrable experience)
  • Experience of New York (or higher) version of the platform
  • Able to demonstrate knowledge of the platform mechanics and best practices
    • Desirable
  • Comfortable operating in an agile environment using Scrum and/or Kanban
  • Experience in Requirements Gathering and Refinement
  • Ability to support platform development
  • ServiceNow Certifications
  • Previous experience in Service Modelling
  • CMDB & Asset Management experience

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