Service Lead - Everyday Banking Platform

Job Description

End Date Monday 20 November 2023 Salary Range £78,634 - £92,510 We support agile working – click here for more information on agile working options.Agile Working Options Hybrid Working Job Description Summary . Job DescriptionJob Title: Service LeadSalary: £78,634 -£92,510Location: EdinburghHours: Full timeWorking Pattern: Hybrid, 40% (or two days) in office.About usWe’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!About this opportunityOur Lab is a co-located team who work together on key projects to deliver value at pace by designing services that people find useful, easy and engaging to use. Typically, a Lab has a strong focus on complex problem solving in an agile environment whereengineers are free to experiment and create innovative products which will transform the way our customers engage with us.This role accepts 24*7 responsibility for service availability, currency, and performance. This is a leadership level role and will blend both technical expertise with great passion for developing people.Our Service team work across multiple Labs all focused on the end to end customer journey.The team is critical to the overall Customer experience and as such is the glue that holds together the various activities in flight across the team. We require aService Manager / Engineer to join who can bring ITIL based thinking and experience to a dynamic Agile Lab environment.Leading service for both labs, you’ll manage systems critical to both our onboarding and servicing of customer needs – across multiple technologieson prem and cloud.The role has a wide breadth in which you’ll get the opportunity to grow your leadership skills, not only in service but also in compliance, risk, audit and release. You’ll also work with our key third party suppliers to build relationships.

• You’ll play a key role in maintaining, advancing and protecting our systems
• Builds, develops and supports LBGs systems and services whilst continually challenging, motivating, mentoring and supporting their team.
• Lead production incident investigation and resolution which will include who/when to engage wider teams
• Identifying and implementing service optimisations both process and technical
• As part of the Service leadership team, youll set strategic direction for how we build software within the teams, which includes tools, coding standards, quality controls Route To Live and safe handover to Production.
• You’ll be a role model and leader for the rest of the team, helping prioritise work and keeping everyone on the right path.

What you’ll need

• An ITIL qualification or demonstrable experience of the processes
• Leadership experience through line management, coaching & mentoring.
• Knowledge of Mainframe and batch processing basics
• Knowledge of Digital journey Service Management
• Experience of Incident, Problem & Change process in a complex, multi component environment
• Strong stakeholder management skills with an ability to collaborate across teams
• Experience and knowledge of Risk & Compliance processes
• Previous experience of ServiceNow toolset

About working for usOur focus is to ensure were inclusive every day, building an organisation that reflects modern society and celebrates diversity in/all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive Apply today and find out more.At Lloyds Banking Group, were driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us youll have a key role to play in shaping the financialservices of the future, whilst the scale and reach of our Group means youll have many opportunities to learn, grow and develop.We keep your data safe. So, well only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. Well alwaysexplain what we need and why, with any request coming from a trusted Lloyds Banking Group person.Were focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunityto make a real difference.