Service Engineer

Job Description

End Date Monday 27 November 2023 Salary Range £41,292 - £45,880 We support agile working – click here for more information on agile working options.Agile Working Options Hybrid Working Job Description Summary Lloyds Banking Group is the UK’s largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper.Our Digital channels are at the heart of the Bank, servicing over 80% of our customers interactions with us. We’re transforming our ways of working, putting our customers at the heart of what we do, using great technology to provide an excellent customer experience. Our Digital Channels are under-going major surgery as we re-architect our technology into a modern, cloud agnostic, micro service-based platform. This is a fantastic opportunity help shape our capability as we build a new team to support and operate this newplatform. Whilst that exciting new stuff gets built and delivered, we still have a huge responsibility to run our existing platforms and you’ll play a major role in providing a great service to our customers.As a member of our SRE team, your main responsibilities will be to work alongside our 24x7 shift teams, using tooling such as Dynatrace, Splunk and Thousand Eyes to ensure we maintain great observability across our services, and to contribute to quick servicerecovery for our customers. You’ll help define and implement Service Level Objectives and assist in automating Operational Readiness into CI/CD pipelines so that our engineering teams can be confident in delivering fault-tolerant, reliable, and robust featuresto our customers. You’ll also play a key role in contributing to blameless postmortems, ensuring we understand underlying root causes and drive through software solutions and automation to prevent recurrence and remove manual work.You’ll provide technical direction and mentorship to our support engineering teams, helping them to manage business critical applications that underpin billions of pounds worth of payments every day. You’ll have a strong sense of ownership and integrity andenjoy working with both Business and Engineering teams. Job DescriptionJob Title: Service EngineerLocation:EdinburghHours: Full timeWorking Pattern: At least 2 days per week in our Edinburgh office.About this OpportunityLloyds Banking Group is the UK’s largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper.Our Digital channels are at the heart of the Bank, servicing over 80% of our customers interactions with us. We’re transforming our ways of working, putting our customers at the heart of what we do, using great technology to provide an excellent customer experience.Our Digital Channels are under-going major surgery as we re-architect our technology into a modern, cloud agnostic, micro service-based platform. This is a fantastic opportunity help shape our capability as we build a new team to support and operate this newplatform. Whilst that exciting new stuff gets built and delivered, we still have a huge responsibility to run our existing platforms and you’ll play a major role in providing a great service to our customers.As a member of our SRE team, your main responsibilities will be to work alongside our 24x7 shift teams, using tooling such as Dynatrace, Splunk and Thousand Eyes to ensure we maintain great observability across our services, and to contribute to quick servicerecovery for our customers.

• You’ll help define and implement Service Level Objectives and assist in automating Operational Readiness into CI/CD pipelines so that our engineering teams can be confident in delivering fault-tolerant, reliable, and robust features to our customers.
• You’ll also play a key role in contributing to blameless post mortems, ensuring we understand underlying root causes and drive through software solutions and automation to prevent recurrence and remove manual work.

About the role

• You’ll provide technical direction and mentorship to our support engineering teams, helping them to manage business critical applications that underpin billions of pounds worth of payments every day.
• You’ll have a strong sense of ownership and integrity and enjoy working with both Business

This is a technical role, so naturally, we’re looking for people with experience of the technologies we currently use and will use in the future. So, here’s the bullet points you were expecting!What you’ll need

• A good grasp of the key concepts of Site Reliability Engineering
• Good knowledge of cloud platform design patterns using Kubernetes and related technologies.
• Knowledge of, and experience of working with following technologies:
• Dynatrace, Splunk, GitHub
• IBM Websphere Application Server, WAS Liberty and related technologies.
• IBM Datapower and APIC
• Red Hat Linux / AIX.
• You’ll be able to work independently, use initiative, without management oversight.
• Work with partner teams and third parties in the UK, and worldwide.
• A passion to automate everything, everywhere!

With that out of the way, and obviously those techy skills are important, perhaps of more importance is what else you can bring to the party. A great problem solver, curiosity, someone who can work under their own initiative, but loves collaborating acrossteams. Someone who will challenge the status quo, not afraid to speak up and give their opinions. Someone who shares our values and shares their skills and knowledge to help others grow.About working for usOur focus is to ensure that we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background identity or culture.We were one of the first organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes. Just let us know. We also offer a wide-ran