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Service Desk Analyst

Job LocationEdinburgh
EducationNot Mentioned
Salary20,000 - 22,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Service Desk Analyst | SQL | Bespoke Support | 1st & 2nd Line SupportService Desk Analyst opportunity based in Edinburgh, client is looking for a 1st and 2nd Line Support Analyst to join their busy Support Team.Responsibilities:

  • Acting as first point of contact point, receiving and handling requests for support.
  • Responsible for providing 1st and 2nd line support investigation and diagnosis and promptly allocate unresolved issues as appropriate.
  • Prioritise and diagnose incidents according to agreed procedures.
  • Investigate the cause of incidents and provide appropriate solutions.
  • Facilitate recovery, following resolution of incidents.
Competency/Skills Required:
  • Candidates must have experience working on a Service Desk.
  • Good problem solving and troubleshooting skills.
  • Friendly, approachable, and helpful with good customer service skills.
  • Good knowledge of all audio/visual technologies
  • Good working knowledge of Microsoft core systems and applications.
  • Windows 10
  • Office 365
  • System Administration
  • Mitel Phone Systems/VoIP

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