| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Edinburgh |
| Education | Not Mentioned |
| Salary | £100.00 - £120.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
Venesky-Browns client, a public sector organisation based in Edinburgh, are currently looking to recruit a Service Desk Analyst for an initial 3 month contract on a rate of c.£100-120/day (inside of IR35). Responsibilities:• Respond to Priority 1 and Priority 2 telephone calls from customers within 5 rings of being assigned through the Mitel Contact Centre client. • Ensure customer telephone call duration does not exceed 5 minutes where possible.• Advise customers of current service issues relating.• Provide 1st line diagnosis and quick fix resolutions where appropriate within the 5 minute call time frame. Beyond that, a ticket should be logged/assigned to the appropriate 1st or 2nd line team to progress.• Supporting BlackBerry, Android and iOS on BES UEM.• 1st line support and resolution for issues including Skype for Business, Account profiles, Outlook OST and Remote Working.• 1st line services supported and included in this role are: BitLocker encryption recovery, Active Directory account administration, Data Access requests, Mitel Telephony requests, Equitrac Secure Printing PIN support.Requirements: • Excellent customer care, communication skills and telephone manner.• Excellent organisational skills.• Experience of working with an IT Service Desk or similar ITIL support role.• Experience of incident management and working with relevant ITSM tools.• Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.• Experience of supporting BlackBerry, Android and iOS devices (BlackBerry UEM)• Experience of supporting Bitlocker encryption• Experience of Active Directory - Users accounts and Groups.Desirable Skills:• Experience of supporting Mitel Telephony• ITIL Foundation qualified • Service Desk Institute - SDA qualified.If you would like to hear more about this opportunity please get in touch.