Service Advisor

Job Description

About the roleWe have an excellent opportunity available for a motivated Service Advisor to join our team at Graypaul Ferrari Maserati Edinburgh.As a Sytner Service Advisor you will provide outstanding customer care and be the vital link between our clients and our workshop.You will inform and consult on vehicle servicing and keep our clients up to date at every stage of their journey through the service department.You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time.You will also have the ability to offer best advice on our products and services to our clients.This is a challenging but rewarding role where customer care always comes first and it is vital that you are able to build a genuine rapport and form a long lasting relationship with our clients.Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.About youIdeally, you will have previous experience within a Franchised Dealership preferably with a prestige brand.Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Ferrari and Maserati to support your career development.You will possess excellent organisational and administrative skills and a strong customer service background would be beneficial as you will be delivering very high levels of customer care in a very busy and demanding environment.Working knowledge of Kerridge would be advantageous, but not essential.Why SytnerSytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:Additional HolidayIndustry-leading Maternity, Paternity and Adoption PayBespoke Flexible Working SolutionsEnhanced Long Service AwardsDiscounted Car SchemesHigh Street DiscountsAt Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individuals unique contribution, supporting our colleagues to thrive and achievetheir full potential.We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexibleworking requests for all roles, unless operational requirements prevent otherwise.Unsure Read onWe represent over 23 of the worlds most prestige vehicle brands, across our 140 UK dealerships.We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.