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Senior Account Manager - Czech Speaking

eFinancial Careers
Job LocationEdinburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The Senior Account Manager is a GCB 5 role within Global Liquidity and Cash Management(GLCM), Client Management(CM), supporting Global Banking and Markets (GBM) / Commercial Banking (CMB) Clients.The role will manage the provision of client service support to high-valued GLCM clients on a local and / or regional basis, ensuring client expectations are exceeded and HSBC offers a superior service to that of our competitors. The role will provide clientliaison and partner with Sales, Senior Relationship Service Managers, Product Management and Operations to identify tailored, competitive solutions.In this role, you will:

  • Be accountable for delivering Client Service excellence globally effectively managing any risks and issues
  • Identify opportunities globally and effectively managing the regional Account Managers to deliver against client promises
  • Identify and introduce serviceenhancements to improve the overall client experience
  • Resolve global client service issues and challenges as the final escalation point
  • Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
  • Cross sellGLCM products and providing superior service support for all GLCM solutions
  • Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
  • Interact with other global GLCM units including clients, global service teams, Sales, Product Management and other elements of Client Management
To be successful in the role, you should meet the following requirements:
  • Degree educated or Industry Qualifications preferred but not essential
  • Relevant product knowledge including knowledge of cash management products and services
  • Availability to undertake the travel required for this role, i.e. some domestic and overseas travel
  • Experience working in relevant environment/s, i.e. client facing
  • Past working experience on / with relevant schemes, i.e. UK / EU domestic clearing schemes / systems, international payments and SWIFT
  • Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to our clients
  • Self-awareness with confidence to work independently and take responsibility for own development
  • Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

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