School Leaver Apprenticeship in Customer Service

Job Description

Are you a recent school leaver looking for an exciting apprenticeship within customer service Consider joining us at the Phoenix Group; looking after Standard Life pension customers.Contract Permanent Salary £18,000 per annum plus 38 days holiday, 10% pension, annual bonus, private healthcare, lots of flexible benefits - excellent career development and support Location State of the art Edinburgh city centre office Closing date 25 th March 2022 For Enquiries Contact 0131-245-1000 Introduction and Background At Phoenix, we know that your life is full of choices, not least about where to develop and build your career. We can offer you a career opportunity second to none within our successful and growing life savings business looking after Standard Life customers. Following the success of our previous intakes we are seeking to train and develop an additional team of school leavers in permanent roles within our Customer Operations department where you will complete a Customer Service Apprenticeship. What the role involves: Using your first class communication skills, youll be responding to customer enquiries both written and verbally. Youll play a key role in ensuring our customers are equipped with all of the information they need to make the right decision regarding theirpension policies. Youll answer calls in a courteous manner and deliver an excellent service to all customers. Full training, support and equipment will be given. This is an exciting opportunity to learn and develop within a large organisation as part of a first class team. We pride ourselves on our culture of support, staff retention and internal promotion. If you left school in December 2021 or are due to leave in June of 2022 and are passionate about customers wed love you to apply! What we want you to have: - National 5 certificates in Maths & English - Two Highers of any subject - A desire to help customers - Excellent communication skills - Enjoy being part of a team - Strong computer navigation skills - Excellent attention to detail Next Steps Please complete the online application attaching your CV. Your application will be reviewed and if shortlisted the next stage is an online gaming assessment which we hope youll enjoy! Well invite you meet the team on a Q&A with some of our previous school leavers giving you the opportunity to ask any questions. The final stage is a short online interview with our current team managers who will want hear more about your values, passions and interests. We can welcome you onto the training inductions commencing in May, June, July or August - depending on when you are free! Bring your skills and enthusiasm to our industry leading pensions and savings business looking after Standard Life customers - and you can look forward to a great career with us: well recognise your efforts, support your development and help to drive yourambitions. **We value diversity in our workforce and welcome enquiries from everyone** TCS ANNOUNCEMENT On the 12th November 2019 we announced our intention to partner with TCS Diligenta to deliver customer servicing, and we continue to work with them to create a digitally enabled technology ecosystem. There is no immediate impact for colleagues but we anticipate"In Scope" colleagues will transfer to TCS Diligenta in 2023. view press release

Keyskills :
Apprenticecustomer serviceschool leaver