Sales Support Executive

Job Description

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision were looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: Sales Support ExecutiveLocation: Edinburgh An exciting opportunity to join the Sales Support Team within the Prudential Intermediaries Operations function. We are looking for someone who demonstrates passion to help customers to achieve great outcomes. As a Sales Support Executive ("SSE"), you will help Financial Advisers strengthen and grow their business and make M&G their provider of choice, helping both them and their clients achieve positive outcomes. You will work in partnership with the IntermediatedDistribution sales teams (Prudential Account Managers) to achieve their growth ambition and deliver their sales targets. Our aim is to build trust and confidence with our advisers, developing and nurturing our relationships, through our knowledge and experience in order to deliver the collective business objectives. This role presents a great opportunity to build extensive knowledge on our wide range of propositions, working alongside talented individuals, and is a great place to work to support your career development and professional qualifications aspirations. The role is full time, 9am to 5pm Monday to Friday and based at our Edinburgh office (South Gyle). After an initial training period a hybrid model of working is implemented, with part of the week in the office (3 days) and part working from home. Key Responsibilities for this role:

• To educate our Advisers how to save time by becoming self-sufficient with our digital and product journeys
• Support our Advisers with their product & proposition enquiries, helping them navigate our systems to maximise the use of our online tools, with the aim of a seamless journey
• To inform Advisers and their teams of our extensive range of tools, calculators, marketing and technical support available
• Facilitate service issue challenges through to resolutions when all else has failed, managing adviser expectations in line with Prudentials timescales
• Working in partnership with our Account Managers, you will proactively identify and follow up with advisers on lead generation opportunities, helping to maximise sales aligned to our panels business plans
• Identifying and supporting potential new business opportunities by engaging with Advisers

Key Knowledge, Skills & Experience:

• Experience of working in a customer facing role is essential
• Experience of working within Financial Services is desirable, where you will have developed a commercial mindset
• Relevant professional qualification (R01 or equivalent is ideal), or demonstrates a willingness to work towards this
• Resilient, confident and enthusiastic
• Ability to work well under pressure, remaining calm to handle objections, demonstrating an ability to think outside the box
• Can work independently and as part of a team, with the ability to plan, prioritise and organise workload on an inter-daily basis, dynamically responding to the requirements of the role
• Demonstrates accountability and ownership for delivery
• Effective communication skills with an ability to interpret and articulate requirements, resolve issues and manage complex/technical enquiries

Work Level: Colleague Recruiter: Sarah Mathers We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.