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Risk Manager - Service Centre Delivery Excellence

Jenrick Commercial
Job LocationEdinburgh
EducationNot Mentioned
Salary52,000 - 55,900 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

  • Service Centre Delivery Excellence - Risk Manager
  • Up to £55,900 per annum
  • ASAP start
  • 18 month contract
  • Role is fully remote, but they welcome you to any of their UK based officesLondon, Reading, Edinburgh, Glasgow
Working for one of the Worlds best known technology companys we are looking for an experienced and highly skilled Risk Manager to work within Service Centre Delivery Excellence.The DExM is responsible for leading and managing the Service Centre Risk and Compliance Programme which aims to reduce legal and financial exposure, protecting and enhancing Service Centre reputation and credibility and therefore safeguarding our ConnectedCustomer Experience. Key responsibilities will include:-
  • Securing senior managements support
  • Coordinating and overseeing the Business Impact Analysis Process
  • Ensuring effective stakeholder engagement; establishing Subject Matter Expert panels
  • Conducting the Risk Assessment process; Risk Identification, Risk Analysis, Risk Evaluation
  • Overseeing the identification and selection of Business Continuity strategies
  • Coordinating and overseeing the development of Business Continuity Plans;
  • Developing and maintaining an exercise and testing programme
  • Ensuring/delivering appropriate training
  • Evaluating the business continuity documentation and capabilities
  • Monitoring and reviewing the performance and effectiveness of the BCMS
  • Embedding the BCMS values in the Service Centre culture
  • Service delivery quality improvement
  • Tracking initiative progress through strong project management skills.
  • Monitoring delivery to drive root cause focus for persistent issues and determine RCA remediation effectiveness.
  • Leading Delivery Excellence initiatives with a customer experience mindset.
  • Service Centre Brand improvement through enhanced service delivery quality and responsiveness.
  • Stakeholder management: Identifies and develops strategic relationships with new and existing customers, partners, or internal groups to enhance strong networks and open communications. Actively building, and nurturing trusted relationships.
Success in this role will require a high degree of collaboration across Service Centre and key business partners. At a time of significant global organizational and business model change, the successful candidate must be willing and able to navigate an environmentwhere ongoing change will continue to be the norm so ability to deal with ambiguity is key. Skills and experience required:
  • Someone who has 23 years hands-on risk management (risk management program, programmatic risk and compliance management.
  • Program/PM background in delivering excellence (quality and performance initiatives) but the key aspect is managing risk across the Service Centre.
  • ISO31000 Risk management for ISO Standards
  • ISO22301 Business Continuity would be an advantage

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