Reputational Risk Oversight Manager

Job Description

At M&G our vision is: to become the best loved and most successful savings and investment business and were looking for people who are excited about joining us on our journey. Were digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers.To help us achieve our vision were looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality,disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectivelydeliver in your role. What you can expect from us:We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

• Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
• Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
• Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
• Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualifiedprofessionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. Reputational Risk Oversight Manager (Brand, Marketing & Communication):The Reputational Risk Oversight Manager (Brand, Marketing & Corporate Affairs) will play an important role in shaping the design of a robust education and behaviour change programme to help increase capacity and embed understanding of the Brand Governance,Social Media Risk and Reputational Risk policy. While empowering employees to make risk assessments for all decisions and actions they take on behalf of the business. Key Responsibilities for this role:

• Build positive and engaging relationships with a range of stakeholder groups.
• Create an effective process for providing oversight and assurance of 1LoD activity in the identification, management and reporting on Brand & Digital Communication risk across M&G Plc.
• Embed the risk management framework across the business through effective policy and education programmes
• Provide an internal advisory support service to support the business in assessing Brand, Marketing & Digital Communications risk
• Undertake thematic reviews and deep dives on areas that could impact negatively on the risk profile of M&G plc
• Provide specialist risk opinions on Digital Communications Risk
• Support in oversight of incident response and capture key learning to build resilience for the future
• Support the Head of Reputational Risk in reporting on Digital Communications risk to include - in a variety of formats - dashboards, reports and presentations
• Contribute as required to industry forums and project working groups on key areas of risk such E.g. Social Media Risk and Fake Website forums.

Key Knowledge, Skills & Experience:Essential

• Extensive experience working in a reputation management related field (with at least 3 linked to digital) or other relevant experience
• Experience of embedding Brand & Marketing Governance & Communications (and/or Social Media) policy
• Ability to assess the alignment of communications approaches to brand strategy
• Ability to consult with a variety of key stakeholder groups
• Effective use of Q&A to fact find and uncover blind spots
• Proven experience of working in a complex multi channel/ multi location business
• Experience of applying regulatory requirements
• Excellent written and verbal communication skills

Desirable

• Understanding of risk management principles and how they apply practically to the brand, marketing and communications environment
• Proven track record in managing and/or advising on Digital Communications
• Basic understanding of key compliance & legislative requirements around financial promotion, data, social media, privacy, security and communication standards
• Experience of communication compliance tools e.g. Hootsuite, Proofpoint
• Experience of risk management tools e.g. MetricStream
• Experience of listening and monitoring tools
• Experience of communications crisis and/or reputation management
• Working knowledge of the development of key risk indicators
• Experience of providing risk guidance and developing policy/position statements
• Understanding of the wider business, economic, regulatory and market environment in which M&G plc operates
• Experience of writing board/committee papers

Qualifications

• Relevant degree or professional qualification
• Professional Membership body and proactive engagement will be considered favourably

Recruiter: Amy Curtis Work Level: Manager/Expert Location: Edinburgh or London We live by four behaviours at M&G and we ask all our employees to:

Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed

Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas

Deliver Results - Focus on outcomes, set high standards and deliver with energy and determinationKeep it Simple - C