Regional Manager

Job Description

Prestige Nursing & Care are currently recruiting for a Regional Manager to lead our North & Scotland branchesThis is an exciting time to be joining Prestige Nursing & Care, part of the Sodexo Group. At Prestige Nursing & Care we are leading the care industry to raise standards by providing high quality, personalised and specialist services that ensure people receivethe highest quality of care.We are looking for a dynamic and independent professional with solid homecare operations experience, commercial acumen, and a flexible, enthusiastic, and can-do attitude to lead our regional team. You will focus on nurturing and developing our branch teamsto deliver against our extremely high standards of care and growth targets.As the leading strategic focus is around quality of care this is an exciting role to support deliver efficiencies and operational improvements across a region.We offer a supportive working environment with lots of potential for learning and development and a friendly, agile, and flexible working culture.ROLE PURPOSEThe role of Regional Manager is to oversee daily branch operations ensuring our high standards are consistently met and enabling a culture of continuous improvement.The success of this role will be measured by;

• Maintain and Improve the quality and care within the region
• Delivery of the sales growth plan
• Developing outcomes through evidence improvements, which are visible through internal audits and external inspections
• Develop and nurture successful leaders within the local teams to deliver objectives and KPIs

The role will also build key internal and external customer relationships and have an extensive knowledge of current market conditions and trends. The role is regional based and includes national travel.RESPONSIBILITIES

• Support the development of care strategies, policies and procedures to match industry best practice and ensure compliance adherence for your local teams
• Monitor and improve the standards of care where evidence of improvements is visible through external audits and inspections outcomes
• Ensure the businesses grow in line with / or exceeding of company budgets
• Complete compliance checks for your branches via internal audits and spot checks, ensure internal quality KPIs are achieved, and regulatory requirements met
• Work to consistently improve regulatory standards at branch level
• Developing and delivering quality improvements plans
• You will provide leadership to the managers and meet teams regularly to help drive performance
• Induct and line manage the local Managers that look after a range of different care services
• Support the recruitment, selection, and training of employees
• Nurture and develop passion for our services
• You will lead and have oversight local safeguarding and SCI processes as well as focusing on maximising the financial performance
• Defining best practice for local and national teams and delivering advice on care practice
• Ensure that there is an effective process in place to identify and share best practice and performance improvement across the operational network
• Oversee of out of hours offering including acting as a Senior on-call person on a rota basis
• Driving and Implementing new technology
• Driving and implementing new initiatives
• Remain up to date with legislation and share/cascade relevant information
• Understanding of the requirements of care regulations
• Build relationship with stakeholders internally and externally
• Be the link between the operational teams and the support functions including oversight of HR issues
• Act as a point of escalation for internal and external complaints and have oversight of incidents and manage crisis intervention
• Translating customer feedback into improvement objectives
• Delivering and improving on safety excellence
• Building and maintaining a culture of trust, transparency, and feedback
• Enabling teams to deliver on revenue targets and putting support plans in place where there is a negative difference
• Work closely with the Head of Contracts & Partnerships to support the delivery of growth and contract tenders
• Oversee and manage the regional budget including preparing business cases for budget variances

KEY ATTRIBUTES/KNOWLEDGE/SKILLS/EXPERIENCE

• Experience working within Homecare
• Be strategic, methodical, logical and detail orientated
• Have excellent line management skills
• A high level of understanding of compliance for care services
• Self-motivated and strong ability to work independently, as well as in a team
• Confident and able to present to different types of audiences
• Driven by targets
• Strong commercial focus mixed with the understanding of the softer aspects of the care industry
• Able to identify new opportunities for strategic growth
• Ability to manage multiple priorities effectively
• Strong planning and organisational skills
• Ability to network and build relationships at all levels including those with Regulators
• Strong systems and process ability
• Proven sales skills and rapport building
• Strong financial budgetary skills
• Ability to identify areas of opportunity for self-development

What we offer in return:

• A competitive salary

• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years service

• An additional day off for your Birthday

• Cycle to Work scheme for our Head Office, Regional and Branch staff

• Long Service Awards

• Work Place Pension

• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7

• Supportive working environment with ongoing learning and development opportunities.

• A friendly, agile and flexible working culture.

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