Receptionist/Retail Administrator - St James Quarter

Job Description

Purpose of the RoleIntroduction St James Quarter is a world-renowned retail-led mixed-use destination comprising 850,000 sq.ft of prime retail, food and leisure space, a multi-screen cinema, 1600 car parking spaces, 152 private luxury apartments, a 75 bed 4-star Roomzzz Aparthotel anda world renowned 5 star 244 bed W hotel opening in 2023 - first in Scotland.Bringing a new neighbourhood to life in the east end, St James Quarter is a thriving hub of new and favourite restaurants, cafes, event spaces, shops and boutiques all amplified by a robust, digital experience. Totalling circa 110 fashion & leisure brands,SJQ is undeniably transforming Scotland and Edinburghs retail and hospitality offer with a unique mixed - use environment catering to everyones wants and needs.Purpose of the Role The role of Receptionist/Retail Administrator is pivotal to the success of the St James Quarter operation as this person will be the first point of contact to all personnel attending the office. They will require to build and maintain a good working relationshipbetween visitors, contractors and staff within the office. The successful applicant will have experience of working in a reception environmentand be well-practiced in dealing withclients both face-to-face and via telephone situations. The role will also doubleup to provide front line administrative support for the SJQ Retail Performance Team.Key ResponsibilitiesMain Duties To cover the Reception area during peak business hours with one hour for lunch. Meet and greet all visitors reporting to the Reception Desk and maintaining an accurate log of all visitors into the visitors logbook. To answer the telephone and onsite intercom system for all queries in a professional manner. Arranging and managing of all meeting room booking requests. Preparation of meeting rooms prior to occupation, providing the provision of refreshments/lunches etc. as required and clearing of all meeting rooms after meetings have taken place. Sorting and distributing mail, arranging couriers as requested and receiving/logging parcel deliveries and advising staff of deliveries for collection. Mallcomm/Connect App gatekeeper, reviewing content, push notifications, updating new arrivals, including retailer training schedules.Key Tasks Establish a professional working relationship with staff, contractors etc. and be the first point of contact for St. James Quarter. Retailer Meeting schedules. Retail Performance Team general administrative support. To maintain and keep an up-to-date reception operation manual of reception processes and procedures. Assist the Office Manager with maintaining fire logbook and other Health & Safety requirements within the office. Be fully aware of office fire policy and health and safety policies and comply with them. Provide administration support as and when required to include typing, photocopying, scanning and filing. Ensure Reception area is kept clean and tidy and welcoming for guests. Maintain React Mystery Shop Retailer Programme. Monitoring of office supplies in relation to meetings i.e., tea, coffee etc. Maintain and update Retail/ Brand Partner Handbook.Skills, Knowledge and Experience Key Requirements: Friendly, approachable and helpful manner with good verbal and written communication skills. Experience of using Microsoft Office especially Outlook for usage of multiple calendars, Excel and PowerPoint. Excellent numeracy and typing skills. Excellent organisational skills. Able to work on own initiative and prioritise workload.The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization.Working Hours40hSalary£19500