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Real Time Analyst

Huntswood
Job LocationEdinburgh
EducationNot Mentioned
Salary£200.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Real Time Analyst Huntswood are looking for a Real Time Analyst who will be responsible for the successful planning of the resource, delivering accuracy in forecasting and supporting delivery of all performance metrics across all change.Role overview:Location: Edinburgh - Clients SiteRate: £200 per dayStart Date: ASAPShift: Monday to Friday 9.00am to 5.30pmDuration: 6 months with a view to extendIR35 status: Umbrella OnlyUmbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with thisResponsibilities:

  • Managing real time supply and demand and managing on the day requests
  • Schedule offline activity for call handlers and ensure adherence to schedule
  • Provide operational reporting and insight to optimise performance front and back-office teams
  • Provide analysis on operational and service delivery challenges and provide possible solutions based on prior experience
  • Constructively challenge Operations to identify ways to improve metrics, performance, and efficiencies
  • Build long term plans and make recruitment recommendations. Identify opportunities and benefits of different contact strategies and technologies
  • To deliver effective & accurate reports detailing key performance indicators and commentary relating to workforce and performance
    • Key Skills:
  • Previous real time experience in a multi-channel call centre environment
  • Previous experience working with WFM tools
  • Strong Excel skills with the ability to utilise formulas and extract data from several sources to produce accurate and user-friendly MI reports
  • Detail focused with strong analytical skills and the ability to interpret data to understand issues, inform, drive and deliver results
  • Strong written and verbal communication skills
  • Flexibility/ adaptability to cope with change
  • Good planning and organisational skills
  • Proven ability to build networks and relationship
    • Benefits:
  • This is an excellent opportunity to gain experience in a professional and challenging environment, working for a well-known financial services organisation
  • The chance to build a relationship with Huntswood, which should open doors to further contracts
    • About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. Required skills
  • planning
  • analyst
  • scheduling
  • forecasting
  • call Centre
  • real time analyst

    • Keyskills :
    planning analyst scheduling fecasting call Centre real time analyst

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