Project Manager, Telephone Operations

Job Description

Are you looking to develop a career in within one of the worlds largest Research OrganisationsWe are one of the worlds largest research companies and currently the only one primarily managed by researchers. With offices in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combiningthematic and technical experts globally with local knowledge to deliver top-quality research.Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency. We have bright, friendly, hard-working and enthusiastic people, from many backgrounds,with various interests, skills and experiences to learn from. Our values are based on our diverse cultural backgrounds, helping us to be responsive, client-focused and flexible.The impact of this roleThe Project Managers collaborate and share their knowledge and expertise. They are openminded, flexible and determined to succeed through innovative thinking and teamwork.The Project Managers challenge themselves and their colleagues and are not afraid to stretch outside their comfort zone. They adapt to the current trends and needs of the wider business and our clients.Our people are our greatest asset and we firmly believe that wellbeing affects workplace performance. We promote a culture that values individual team members and encourage staff to focus on their physical and mental health.What will I be doing Project Managers are responsible for the smooth delivery of projects, ensuring that client expectations are well managed. They are solutions focused and proactively monitor progress and pre-empt problems. They work closely with Researchers and Scriptwriterson project execution.They need to develop a strong collaborative relationship with the Team Leaders who oversee the day-to-day running of shifts and the wider Contact Centre team for the delivery of all projects. They are also required to become an active member of the whole EdinburghOperations Hub, from the casual work pool up to the management team.In addition, they will be expected to collaborate with and foster productive relationships with Researchers and colleagues across the wider Operations organisation.Key responsibilities will include:

• A multiskilled individual who will become an expert in the costing, scoping and execution of our projects
• Day to day management of all aspects relating to project set-up and delivery
• Maintain and improve efficiency of sample and quota management
• Active engagement with all areas of work carried out within the Edinburgh operations hub
• Work to build a respectful and collaborative relationship with the casual workforce
• Help identify opportunities for further improvements in work processes and structure with particular focus on Project Management and how it impacts the unit as a whole
• Work with the team to systemically improve productivity and quality
• Strive to become an advocate of our team across the wider UK Operations team, with the Service Lines and Ipsos Operations colleagues abroad

What do I need to bring with me

• Project management/supervision experience
• Ability to learn and be open minded about self-development and critique
• Outstanding interpersonal skills, written & verbal communication and organisation skills
• Excellent team player able to flex their style to cope with the many different work groups
• Strong analytical and problem-solving skills
• Attention to detail in all areas of work
• Ability to work under pressure and remain positive through adversity
• Ability to create an inspiring team environment with an open communication culture
• Ability to set clear goals and objectives
• Excellent Computer Software skills

About usWe are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enableus to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We understand the importance of choice and offer a blended work environment, office and work from home. We also realise you may havecommitments outside of work and will consider all flexible working applications - please highlight what you are looking for when you make your application.If this is what you are looking for from your next role, we look forward to hearing from you!

Keyskills :
Team LeaderTelephone InterviewingProject Work