Patient Administrator

Job Description

RECRUITMENTiQ is working in partnership with a private diagnostic and day surgery centre founded in 2008 based in Edinburgh.At ourclinic, our patients are at the heart of our service and we are committed to providing a valuable choice for patients looking for private healthcare in Scotland. We work with an experienced team of over 100 leading local consultants, nurses and otherspecialist health professionals offering speedy access to a comprehensive choice of clinical and surgical treatments.We are looking to appoint an enthusiastic Patient Administrator to provide excellent customer service at our reception desk. You will positively present ourclinic to the public by providing an efficient and courteous service for patients, visitors and staff,through good organisation and administration.Key Responsibilities

• Providing flexible and multi-disciplinary administration and customer service support across all areas of the business.
• Communicate well both by telephone and face to face with patients, G.P.s and Consultants.
• Maintain an excellent telephone manner at all times.
• Greeting, screening and registering clinic patients upon arrival
• Be able to advise patients of basic information on treatments and fees
• Checking for and arranging appointments from the electronic referrals system, e-mails from the website, telephone and written enquires.
• Liaising with all Consultants, GPs, Consultant staff, Referrers and other departments within the clinic.
• Booking patient appointments into all clinics via APAS & RIS
• Dealing with enquiries for Visa Medicals, making appointments and continuing that care to carry out live appointments in the clinic.
• Scanning and sorting of all pathology results to the various consultants.
• Creating patient accounts: raising invoices; taking payment.
• Ensuring reports are forwarded to relevant referrers.

Skills and Experience

• GCSE or equivalent in English & Maths
• Excellent written and verbal communication skills
• Evidence of ability to work effectively in a team environment and independently as required
• Flexibility and adaptability to meet the changing needs of the business
• Evidence of Microsoft system knowledge
• Good computer skills at a level to meet the requirements of the position
• Proven customer service skills
• Demonstrate honesty, integrity and ethics in the workplace
• Be positive and even-tempered in the workplace
• Be goal orientated, team player and excellent role model
• Demonstrate a good work ethic that includes punctuality, integrity, respect of others and a commitment to developing professional practice
• Demonstrate accountability for own and delegated responsibilities
• Be flexible and adaptable to shift patterns including twilights, nights, Bank Holidays and weekends.

Benefits

• A competitive salary
• Pension scheme and an annual leave entitlement (increases with service)
• Company funded Practical Health Plan ie eye tests etc
• Free online GP service
• In-house Investing In You training programme
• HIVE discount portal for Retail, leisure and holiday discounts
• Well-being support and an Employee Assistance programme
• Cycle to work, Employee referral scheme.

This is a great opportunity to join an enthusiastic and committed team, in a varied role to support staff and the whole department. This busy role would suit a confident and adaptable person with a can-do, positive approach.If you think this sounds like you and are looking for a new challenge as well as would like to become part of our rapidly expanding and developing team, then we would love to hear from you.Apply by sending your note of interest and your CV.