PA Team Manager

Job Description

We have an incredible opportunity to join us here at Phoenix Group as a Personal Assistant Team Manager leading a team of excellent PAs to deliver a group function support.Salary: Competitive with excellent benefits package inc 38 days holiday, private healthcare, 10% non contributory pension Job Type: Permanent Closing Date: 30th June 2022 Contact: TLocation : London cityWe have an incredible opportunity to join us here at Phoenix Group as a Personal Assistant Team Manager in our beautiful City of London location.Who are we We want to be the best place that any of our colleagues have ever worked. We are the UKs largest long-term savings and retirement business with c.13 million customers and c.£300 billion of assets under administration. As a market leader and FTSE100 organisation, we understand that our scale and expertise means that we have a keyrole to play for our customers, colleagues and our communities to help as many people as possible secure a life of possibilities. We are tackling key environmental and social issues such as transitioning our portfolio to net zero by 2050 - but were not doneyet. Weve seen huge growth and change, and this means there is enormous opportunity for our 7,000 colleagues to grow alongside us. Flexible working You can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We willdiscuss flexibility, what is important to you and balancing this with business requirements during the recruitment process. We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and safe at work, and are proud to be an equal opportunity employer. Everyone is valued at Phoenix regardless of age, gender identity, neurodiversity, race, disability, sexual orientation, religion,ethnicity, socioeconomic background or anything else. Whether its joining one of our internal employee networks, being an ally, taking positive action or simply being there to listen, everyone at Phoenix is valued and respected. If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know so we can help you to be the best version of yourself. The Role The Personal Assistant Team Leader will be responsible to lead, resource manage and develop a team of Personal Assistants aligned to a specific division Key Responsibilities: Manage the team effectively through the efficient use of all resources, systems and procedures. - Responsible for their team providing a great quality service and customer experience, being proactive to understand and develop others SME knowledge of their aligned Business Area i.e. Open/Heritage/Group, Shared Services - Ensure the team are clear on their own goals and how that aligns to the goals and strategy of the business area and the wider organisation. - Positively lead and encourage idea generation amongst the PA community to deliver improvements and results. - Set clear expectations of what high performance looks like through reward and recognition processes and manage underperformance consistently. - Actively demonstrate leadership and influencing skills whilst role modelling Phoenix value based behaviours - Be the escalation point for colleagues and stakeholders where required service is not up to standing, addressing this through policy, standards, coaching, advice and guidance implimentation - Pro-actively manage colleagues concerns, training, development needs and resource constraints to achieve positive outcomes. - PAs and Exco (+2) esculation point for strategic change, development, demand constraints, model design etc. - Will typically manage 12 PAs - Typically reports to Executive PA - Authority to prioritise own workload and reallocate/prioritise resources within own team/department - Driving clear resource and supplier management framework, changes and oversight of delivery to business division alignments What are we looking for - This is a people management role so experience of managing and leading others is essential. - The ability to create a motivate and maintain morale within the PA community in a highly engaging way - An excellent communicator and influencer - Commercial acumen someone who understands the business opportunities and challenges - A creative and dynamic thinker Why choose us Bring your whole self, skills and dedication to the Phoenix Group and well recognise your effort, support your development and help to drive your ambition. Well ensure youre rewarded for your contribution with a competitive package that includes an attractivepension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits. Sound good If you are ready to help us make Phoenix the best place youve ever worked, wed love to hear from you.