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OTC Administrator

Menzies Distribution Ltd
Job LocationEdinburgh
EducationNot Mentioned
Salary19,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

OTC ADMINISTRATOR(Order to Cash Administratorclosing date 28/06/22)Menzies Distribution are looking for an Order To Cash Administrator to join our team in Edinburgh Park. Youll be working on behalf ofMenzies Distribution Limitedand its customers.The team is responsible for processing authorising and opening new customeraccounts, processing customer billings, posting cash to the General Ledger and liaising with customers regarding outstanding debts. Providing a first class service with our team in Edinburgh Park, this role is based on a basic36.25hour week workingMondayto Friday09:0017:00.Initial training period will be conducted at our headquarters in Edinburgh Park, following a successful probationary period candidates will be given the option to also work from home when the business allows.OTC ADMINISTRATOR DUTIES:

  • Undertake the necessary administration tasks to ensure the smooth running of the department. Carrying out end to end process of customers life cycleFrom opening accounts, processing payments, maintaining data, to account closures and final balance refunds.
  • Assist the Administration team to deliver a high standard of service
  • Liaise with key internal stakeholders and customers where required
  • Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
  • Develop relationships where appropriate with retailers, publishers and internal contacts
  • Post Bacs/Card/cheque payments and allocate to customer accounts
  • Apply Customer Suspensions and Closures
  • Action credit checks on new customers to determine their deposit
  • Generate New Customer Application Packs
  • Create and Maintain new customer accounts
  • Create and Maintain new Vendors
  • Collect payment for deposits by card/cheque
  • Set credit management data for new Customers
  • Prepare and collect completed Directors Guarantees
  • Create and maintain Carriage Service Charge, Minimum Sales Values and Customer Levies
  • Manage Credit Balance Ledger
  • Process Customer Refunds
  • Calculate, Process and Post Journal Debit/Credit Adjustments
  • Answer Website/E-mail Enquiries
  • Maintain Summary Reports
  • Articulate Financial matters to internal and external customers
OTC ADMINISTRATORREQUIREMENTS:
  • Good attention to detail, and the ability to adapt to the changing requirements of business customers and stakeholders
  • Excellent customer service skills and telephone manner
  • Strong attention to detail
  • Excellent organisational & time management skills
  • Ability to work well under pressure
  • Hardworking, positive and a flexible attitude to work
  • Experience of administration and MS Word/Excel is essential
  • Previous knowledge of SAP would be advantageous but not critical
BENEFITS:
  • 31 Days Annual Leave (Pro-Rota)
  • Pension Scheme
  • Life Cover
  • Cycle to Work Scheme
  • Eye Care
  • Free On-Site Parking
  • Onsite Canteen
A bit about us:At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UKs most innovative business of the year, with a strong focus on the future, sustainability, and innovationwe keep moving forwards.

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