ORDER TO CASH ADMINISTRATOR

Job Description

ORDER TO CASH ADMINISTRATOR - 36.25HRS PER WEEKMenzies Distribution are looking for a Cash Administrator to join our great team in Edinburgh. Youll be working on behalf ofMenzies Distribution Limitedand its customers. Providing a first class service with our team in Edinburgh Park, this role is basedon a basic 36.25hour week working Monday to Friday, 9am-5pmKEY RESPONSIBILITIES PEOPLE:

• Assist the Administration team to deliver a high standard of service
• Accept training to expand knowledge to ensure the requirement of the business is met
• Highlight issues of conduct within team
• Competent in Microsoft Office (specifically Word and Excel)
• Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
• Liaise with key internal stakeholders and customers where required
• Work well as an individual and as part of a wider team
• Experience in dealing with multiple tasks and prioritising workload

PROCESSES:

• Understand the company processes and workflows for Admin responsibilities for all aspects of the process
• Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
• Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
• Support other commercial teams with project work where necessary, ensuring deadlines are achieved
• Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
• Understand the significance, the use of the data in other departments/branches and its influence
• Communicate effectively with internal and external customers as required
• Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines

CUSTOMER:

• Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
• Develop relationships where appropriate with retailers, publishers and internal contacts
• Participate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain and improved

FINANCE:

• Post Bacs/Card/cheque payments and allocate to customer accounts
• Apply Customer Suspensions and Closures
• Action credit checks on new customers to determine their deposit
• Generate New Customer Application Packs
• Create and Maintain new customer accounts
• Create and Maintain new Vendors
• Collect payment for deposits by card/cheque
• Set credit management data for new Customers
• Prepare and collect completed Directors Guarantees
• Create and maintain Carriage Service Charge, Minimum Sales Values and Customer Levies
• Manage Credit Balance Ledger
• Process Customer Refunds
• Calculate, Process and Post Journal Debit/Credit Adjustments
• Answer Website/E-mail Enquiries
• Maintain Summary Reports
• Articulate Financial matters to internal and external customers
• COMMUNICATION:
• Communicate clearly to customers and to key contacts within Menzies by phone and email
• Ensure all correspondence is checked for accuracy and is branded appropriatel

KEY SKILLS & COMPETENCIES:

• Positive attitude
• Team player
• Good attention to detail
• Adapts well to change