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| Job Location | Edinburgh |
| Education | Not Mentioned |
| Salary | £125.00 - £140.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
Venesky-Browns client, a public sector organisation in Edinburgh, are currently looking to recruit an Oracle Fusion Support Officer for an initial 3-month contract on a daily rate of c £125-£140/day (inside of IR35). Due to the current circumstances this role will initially be based remotely.The Role:·Responsibility for supporting Fusion end-users. Resolving, where possible, tier 1 requests received to the ServiceDesk at point of call and manage the lifecycle of support calls logged by managing incidents, requests, changes and problems.·To communicate concisely and clearly complex instructions to a wide range of users.·Support in the testing of the quarterly upgrades; documenting issues and reporting these effectively to ensure an effective transition to each new iteration of the software.·Work closely with the Fusion Specialists to understand strategy and business needs, ensuring service desk tasks are prioritised and regular operational tasks are completed.·Identifying, during daily tasks, areas where the ServiceDesk support provision, procedures and documentation can be created or improved to enhance quality of service or efficiency and play a role in their implementation. ·Assisting in the creation/development of new support methods and practices to develop the role.·You will be responsible for checking and running scheduled processes. Requirements:·Experience of one or more of Finance, HR, Payroll or Procurement·Experience of using a functional system in one or more of the four functional areas listed above·Experience in a customer support or staff assistance role·Excellent problem-solving ability·Good customer service and interpersonal skills·Ability to communicate effective verbally and in writing·A desire to help peopleDesirable Skills:·Experience of working on a service desk·Experience of working with Oracle Fusion or Oracle E-Business SuiteIf you would like to hear more about this opportunity please get in touch.