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MORTGAGE LITIGATION COLLECTIONS SPECIALIST - 100% REMOTE

The Recruiters Room
Job LocationEdinburgh
EducationNot Mentioned
Salary£27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

***PLEASE NOTE THAT THIS ROLE HAS A START DATE OF 26TH FEBRUARY 2024 WITH NO FLEXIBILITY*****APPLICANTS MUST BE AVAILABLE FOR THE INITIAL 12 WEEK TRAINING PERIOD***WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY:

  • Telephone-based Litigation and Mortgage Collections experience (Experience of forbearance and the Litigation process within the Mortgage Industry)
AND
  • Experience in working in an FCA regulated environment
*PLEASE ONLY APPLY IF YOU ARE ABLE TO SAY YES TO THE ABOVE 2 MINIMUM REQUIREMENTS*Our client is looking for a number of highly experienced Collections Specialists to join their business on a permanent, remote working basis.
  • The successful applicant will have the following experience:
  • Understanding of the Litigation Collections process
  • Specifically dealt with Litigation cases
  • Worked in an FCA regulated Arrears Collections role for at least 2 years, ideally secured arrears.
  • This role will involve speaking to customers who are in the Litigation process of their arrears.
Day to day duties:
  • Fully understand customer circumstances to identify appropriate resolutions.
  • Support high volume calls and/or transactions across the wider area.
  • Resolve challenging customer communications and queries regarding payment difficulties and arrears to effective resolution.
  • Plan and prioritise allocated workloads against agreed service standards within the Arrears/Litigation/Forbearance area.
  • Ensure all work completed is done so in accordance with applicable policy, procedure and regulation whilst utilising judgement to resolve issues.
  • Resolve queries or referrals from both within and outside of the team.
  • Take ownership for investigating and responding to internal and external requests accurately and efficiently.
  • Consider risk when completing daily activities.
  • Identify process improvements and efficiencies and represent your area of specialism where required.
  • Carry out any reasonable task or duty as requested.
  • Compliance with process, policy and regulations
What’s in it for you
  • Our client has implemented vast changes in all that they do and set themselves ambitious growth targets in the upcoming years so it’s a great time to join them.
  • Their core values include Teamwork, Empowering, Positivity and Confidence!
  • Some of their benefits include:
  • Fully Remote working (No need to attend the offices. You can live anywhere in the U.K)
  • All I.T equipment supplied
  • Employee Well-being hub
  • Full remote training
  • Up to 7.5% annual bonus (Which was paid last year and on track again to be paid again this year)
  • Frequent staff incentives which include high street vouchers
  • Employee assistance and welfare programme
  • Private healthcare
  • Subsidized gym memberships
  • Annual awards
  • PROGRESSION!
The hours of work are Monday to Friday 9am - 5.30pm with 1 hour for lunch.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within ourmarketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that yourapplication has not been successful.

Keyskills :
ArrearsCollectionsDebtDebt ManagementLitigationVulnerability

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