Loss Prevention Manager - UNIQLO Edinburgh NEW STORE OPENING

Job Description

UNIQLO is delighted to announce the opening of its first store in Scotland in Spring 2024! UNIQLO is the leading brand of the Fast Retailing Group, the third-largest apparel retailer in the world. UNIQLO respects the individuality and lifestyle of all customersand takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.From Tokyo to Scotland, UNIQLO Edinburgh will be located on Princes Street, one of the most important shopping streets of the capital. With a direct view on the famous Edinburgh castle, UNIQLO Edinburgh will be a part of an array of eclectic architectureedifices from Georgian times to the modern era.We are now assembling a team of high-quality casual clothing enthusiasts to offer our LifeWear collection with our signature customer service experience to the people in Edinburgh. We are very much looking forward to welcoming your application and startingyour Uniqlo journey with us!Hours: Permanent contract for Full Time (37.5h per week)Flexibility: Must be able to work a flexible schedule including nights and weekends.Starting date: in January 2024Salary: £37,800What are we offering

• Promotion and pay increase opportunities every 6 months
• Diversified responsibilities from safety policy and protocol to tight collaboration with the Store management team
• Highly diverse and inclusive team environment
• Competitive compensation and benefit package; includes staff discount, sales assistant of the month award, bi-annual customer service excellence award with a trip to Japan, paid time off to volunteering for a good cause.
• Structured training in London and Manchester to allow you to grow and gain skills to shape your future career.

What are your key responsibilities

• Ensures full knowledge of and exemplify LP/safety policy, procedure and standards
• Prepares incident reports, accident reports and investigates reports according to company guidelines.
• Assists management in the investigation of employee policy and procedure violations.
• Offers recommendations and solutions to potential loss/safety concerns.
• Responds to alarm calls as needed and required to resolve all issues causing them.
• Set staff training plan based on their abilities and skills.
• Read and understand all information from Store Support Centre, Loss Prevention and Area Managers.
• Train store employees on LP policy and procedure and ensure compliance.
• Understand and follow the delivery procedure.
• Detect and capture shoplifters according to company protocall
• Understand inventory accuracy and works to increase accuracy
• Understand and follow all cash management procedures
• Understand and follow all Health and Safety policy and procedures
• Understand all store systems, CCTV, Fire Alarm, Intruder Alarm System, EAS Barriers, Tills and ensure correct usage.

What are the requirements

• High standards of personal presentation, conduct and behaviour
• Team player that will actively participate in team events
• Team management past experience
• Use initiative to resolve problems
• Actively seeks information and feedback to improve own performance & development
• Strong verbal and written communication skills
• You have exceptional organisational, communication and time management skills
• Basic knowledge of computer applications, i.e. Excel, Word, PowerPoint
• Can remain flexible in line with the business requirements including nights and weekends.
• Able to work effectively under pressure

Recruitment steps:Step 1: Submit CVStep 2: Pass screening stageStep 3: Attend interviewStep 4: Receive offerAPPLY TODAY!

Keyskills :
Customer Service Loss Prevention