Lloyds - Customer Advisor - Edinburgh - IWCD

Job Description

Role: Customer Service Advisor (Telephone)Location: Edinburgh City Centre, EH3Salary: £10.33 per hour + Overtime opportunities + Pay ProgressionContract: Temporary (Ongoing), 12 months minimum - strong possibility of becoming a permanent roleHours: Full time, 35 hours per week - Monday to Friday, between 8:00am and 6:00pmIf there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with one of the UKs largest banks provides a great full-time position, with a company that is dedicated to offeringyou career progression opportunities.We are looking for Customer Service Advisors to join a busy team within Scottish Widows based in Edinburgh, EH3. This role will see you handling a variety of queries from customers regarding their Workplace Pensions.If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this isa fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you throughexcellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.Benefits:* Full paid training* Weekly pay* Generous holidays with 28 days per year* Blue Arrow Rewards and Discounts offered to our employees* Employee of the Month rewards* Competitive pay rate/Overtime/Pay progressionGeneral Skills/Experience:* Perfect position for those looking to kick-start their financial services career having just finished Education or further enrich their pre-existing Customer Service career.* Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)* Excellent communication - oral and written.* Confident telephone manner (previous telephony experience is desirable)* Continuous improvement mind set.* A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.* Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.* Positive and approachable manner.* Excellent team working skills.* Clear credit history & clear criminal recordCore Responsibilities:* Taking inbound calls from existing customers to resolve queries around their Private Retirement Pensions, Work Place Pensions or Protection policies* Can also be taking calls from IFAs (Independent Financial Advisors)* Calls are customer led* Helping customers to log in, resolve issues etc and walking them through the process over the phone* Using effective communication to deal with enquiries* Emailing a customer as per request and uploading any necessary documents* Updating customer requests, handling queries and resolving any customer issues in relation to their pension/protection policy* Identify and suggest improvements to new and existing processes, procedures and systemsPlease note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.