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Legal Tech Support Analyst - Edinburgh

Job LocationEdinburgh
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We are looking to expand our Legal Technology team in order to respond to the needs across the business and take the implementation of legal tech to the next level. Join a small but mighty team, that enjoys working together, having fun, and brainstorminginnovative solutions for our colleagues and clients.About CMSCMS is a Future Facing firm. With 75 offices in 43 countries and 4,800+ lawyers worldwide, we combine deep sector understanding with a global overview, giving us the ability not only to see whats coming, but to shape it.CMS is well equipped to help our clients face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. Our bold approach to a changing futureensures that we nurture our employees and recruit top talent.About the RoleOur colleagues across the firm must be open to and engage with new ways of working and new technology. Legal tech involves exploring and applying technology tools to improve how legal services are delivered. This team was formed to our support lawyers acrossCMS, helping them embrace and embed legal tech into their ways of working with their teams and their clients.This role will give you the opportunity to become a subject matter expert on a range of legal tech tools to support their operational use across the firm (training will be provided). This will also include administrative tasks, ensuring data is collatedfrom the use of the tools, creation of reports and supporting a user query inbox. Youll be the first point of contact for users so its important to create a good impression and be responsive and engaged.Responsibilities will include:

  • Monitoring the team mailbox and being the first point of contact for queries
  • Assisting users to resolve queries, escalating to others in the team where required
  • Providing admin support for the Product Managers
  • Regular user and project archiving
  • Configuring basic client sites/projects
  • Becoming a subject matter expert on all of the tools managed by our team (we use software such as HighQ, AI platforms & Litera Transact)Monitoring usage of software and assisting in analysing data captured by various solutions, including monthly reporting
  • Helping to support with the upskilling of both internal and external clients to ensure they experience the value and benefits of technology
About YouA keen interest in technology would be a plus especially within the legal sphere, however not expressly needed. More importantly, were looking for someone to join our team who has a curiosity and desire to learn how processes work and fit together. Thisis a great opportunity for someone who would like to start their career within the alternative legal service space, as well as those who have experience but want to work in a more embedded team.You will flourish in this role if you have/are:
  • A high level of attention to detail
  • A willingness to learn and a curious mindset
  • A positive and enthusiastic team player
  • Receptive to feedback, change and a desire to develop their own skills
  • Highly organised and able to manage multiple tasks and prioritise
Equal OpportunitiesAt CMS, a next-generation mindset is woven into all we do. Were diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximisetheir potential and thrive.For further information about CMS diversity initiatives and programmes, please click here to view the diversity pages on our website.

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