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IT Tech Operator

Job LocationEdinburgh
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Tech Operator - Inside IR35Key Responsibilities

  • Work as part of a 7x24x365 shift team (5 teams of 3)
  • Effective monitoring of online services with escalation of service issues to appropriate Support Teams as required
  • Effective monitoring of Batch Processing; ensuring completion within agreed SLAs; escalation of failures as per agreed Operational processes and procedures
  • Prompt & timely escalation of Service Issues that Operations are unable to deal with to appropriate Support Team as per agreed processes and procedures
  • Liaise with Support Teams on regular basis to ensure that Operational processes and procedures are accurate, up-to-date and therefore fit for purpose
  • Ability to use experience / knowledge to provide 1st / 2nd level Support through infrastructure currently in use, utilising Operations processes and procedures
  • Ability to communicate effectively, both written and verbally, to all levels of Staff within the Group
  • Ability to make effective analytical decisions and the ability to plan activities and reorganise dependencies
Key Skills
  • IBM z/OS, IBM JCL
  • TWS Scheduling
  • Knowledge of ServiceNow
  • Confident with Windows 7 / 10 Operating System
Desired Skills
  • Knowledge of OPC, IMS, DB2
  • Knowledge of OEM
  • Knowledge of SharePoint and OneView
If you are interested, please submit your CVWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternityor age

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