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IT Support Analyst

Quorum Network Resources
Job LocationEdinburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Quorum is a Microsoft Solutions Partner and a Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland.We currently hold 5 out of 6 Microsoft Designations and 3 specialisations in Calling for Microsoft Teams, Cloud Security and Identityand Access Management.We are currently looking to add additional permanent Managed Services IT Analysts to our rapidly growing Managed Services team in Edinburgh. From desktop support to server and cloud projects, the role promises varied and interesting exposure to a broad rangeof technologies, including Office 365 and Microsoft Azure.The Role:

  • Resolving support requests directly from managed service clients, using existing skills and knowledge where appropriate and using relevant support and vendor resources to find resolution
  • Client Site visits on a rotational basis
  • Proactively reviewing automated alerts and responding as required through to resolution
  • System administration, hands-on fixes, installation/upgrade and patching of Microsoft-based servers and desktops
  • Performing advanced troubleshooting may also include working with Microsoft and other vendors
What we are looking for:
  • We are in search of individuals capable of effectively managing their work queues. This involves the conscientious handling of tickets, ensuring regular updates and the inclusion of relevant data. We value a sense of ownership, encouraging individuals tolead initiatives that drive efficiency improvements and contribute to service enhancements
  • Ability to adapt quickly to a fast-paced environment and deal with multiple tasks as required
  • Strong Microsoft Technology skills - Teams Administration, Azure Administration, Azure Virtual Desktops etc
  • Current Microsoft certification or ability to demonstrate a similar level of knowledge
  • Ability to communicate effectively with both technical and non-technical individuals, strong teamwork, and interpersonal skills
Technologies:
  • Experience in deploying and managing network devices such as Cisco, Meraki or similar would be an advantage
  • Previous experience of working within an IT Managed Services provider environment with multiple clients would be an advantage
Why QuorumQuorum is a Scottish employee-owned company dedicated to delivering tailored technology solutions, infrastructure consultancy, and managed services. Our diverse clientele ranges from major financial institutions to small businesses, catering to all theirunique needs.We provide highly competitive salaries along with an outstanding benefits package. This includes a contributory Pension, Private Health Care, the flexibility to buy and sell holidays, coverage for home broadband expenses, exceptional training and developmentopportunities, and the potential to earn an annual bonus through Microsoft Accreditations. Additionally, we allocate an annual personal technical budget, ensuring you stay at the forefront of the latest technologies.But thats not all. We foster a collaborative and knowledge-sharing working culture, resulting in low staff turnover. Our commitment to creating a Family Friendly Working environment has earned us prestigious awards, as we prioritise accommodating individualemployee needs and achieving a work-life balance. Above all, we take pride in being a genuinely friendly and supportive team of professionals.Sounds interesting Click the APPLY button to send your CV for immediate consideration.Candidates with previous experience or job titles, including; Technical Support Specialist, IT Help Desk Analyst, Systems Support Technician, IT Service Desk Analyst, Information Technology Support Engineer, Network Support Analyst, IT Apprentice and ITOperations Analyst, may also be considered for this role.

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