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IT Servicedesk Analyst

Menzies Distribution Ltd
Job LocationEdinburgh
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

IT Service Desk AnalystIT Service Desk is a 24/7 Service Function for all Menzies Depots. All IT related queries are processed through the Service Desk by a team of analysts. Reporting to the Service Desk Manager, analysts are responsible for handling IT queries from thedistribution business into the Service Desk. They will process tickets on the Service Now system and carry out 1st& 2ndline fixes. They will be required to work shifts including weekends & nightshifts to cover the Service Desks 24/7 rota.We are looking for an experienced IT Service Desk Analyst to fulfil this role and join our team, based on a 36.35 hour week working Monday - Friday.The position is both officed based at our office in Edinburgh Park and remote with analysts working from home on a rotational basis.IT Service Desk AnalystDuties:

  • Responding to and processing all incoming emails into the Service Desk central mailbox
  • Ensuring all tickets are logged and tracked in the service management platform, service now.
  • 1stline support and first-time fix for common incidents/requests
  • Excellent telephone manner
  • Ability to problem solve
  • Fulfilling order requests and raising Purchase Orders
  • Excellent customer service skills
  • Ability to work within a team environment
  • Excellent written and verbal communication skills
  • Can work under pressure
  • Ability to work independently
  • Participation in ad hoc project work
  • Participation in team meetings
IT Service Desk AnalystRequirements:
  • Previous IT analyst experience
  • Previous experience in a similar role
  • Previous experience providing first line support to various offices/depots
  • Full and current UK driving license
  • Nationwide travel & occasional overnight stays (as required)
  • Available to work varying shift patterns (Day & Night)
IT Service Desk Analyst Additional Benefits:
  • 31 Days Annual Leave (Pro Rata)
  • Pension Scheme
  • Life Cover
  • Cycle to Work Scheme
  • Eye Care
  • Development opportunities and room for progression
A bit about us:At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UKs most innovative business of the year, with a strong focus on the future, sustainability, and innovationwe keep moving forwards.

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