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IT Service Desk Technician

Reed
Job LocationEdinburgh
EducationNot Mentioned
Salary£27,000 - £30,000 per annum, negotiable, inc benef
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have experience delivering IT support within a professional services environment Are you looking to take the next step of your career Well then this is the role for you!Role – IT Service Desk SupportSalary – £27,000 - £30,000Location – EdinburghOur client is looking to add to their IT service desk to be the first point of contact within the organisation, providing 1st and 2nd line support across a range of technologies including system software, PCs and laptops, peripheral accessories and applications.The role is based out of either the Edinburgh or Glasgow office.Your day-to-day:

  • Manning the organisations IT service desk and delivering 1st and 2nd class support to members of the organisation.
  • Logging, investigating, troubleshooting and resolving calls that come through the service desk.
  • Setting up and managing user accounts.
  • Supporting the installation and management of remote homeworking installations.
  • Creating and maintaining documentation relating to the IT service desk.
  • Technology supported includes, but is not limited to, Dell and Microsoft devices, Windows 11, Office 365, multi-factor authentication administration, mobile devices and business specific software.
About you:
  • You’ll have a minimum of 12 months experience in an IT support of IT service desk role within a professional services environment.
  • Good all-round knowledge of IT software and hardware. Knowledge of audio/visual technologies is also desirable.
  • Able to communicate with both technical and non-technical stakeholders.
  • A proactive approach to troubleshooting hardware and software issues.
Benefits:
  • 25 days holiday plus 8 public bank holidays for a total of 33 days annual leave, increasing after 5 years to a total of 38 days annual leave.
  • Contributory pension scheme split 3% employee contribution to 5% employer.
  • Private medical cover.
  • A generous employee value scheme.
  • Flexible working.
  • Employee assistance programme.
  • Enhanced maternity, paternity and adoption pay.
This is a highly sought-after role with a lot of progression opportunities so if you are interested then apply today!

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