IT Service Desk Analyst

Job Description

Title: IT Service Desk AnalystType: Full-Time, PermanentSalary: £21,141 - £24,515 per annumLocation: Flexible LocationClosing Date: 23 January 2023Ref: CFPS/IDS/045/22SRUC is unique in Scotland and one of the largest organisations of its kind in Europe. Our ambitious and exciting vision is to work at local, national and international levels, leading innovation and sustainable development in agriculture and rural sectors.The main purpose of this role is to provide IT support & training to end users and students across SRUC whilst maintaining and creating good working relationships with staff and colleagues and providing a high level of customer care.Scope of Job: Act as single point of contact through a shared service desk for IDS related queries Support users (Staff, Students and other authorised users) in the resolution of issues with respect to using SRUC systems, equipment and facilities. Configuration, installation and repair of equipment using automated tools or processes defined by IDS infrastructure managers or processes. Undertake IT operations, such as equipment movement Support business events where Audio Visual systems are required . Log calls and undertake tasks as prioritised by the Service Desk system adopted to ensure adherence to IDS Service Level Agreements Assist in creating a robust knowledge base by creating user friendly documentation/ help guides for staff/students and for support/service desk team. Conduct site visits as required. Perform additional duties as directed by the Line ManagerKey Duties and Responsibilities: Answer service desk calls Support users (Staff, Students and other authorised users) in the resolution of issues with respect to using SRUC systems, equipment and facilities. Configuration, installation and repair of equipment using automated tools or processes defined by IDS infrastructure managers or processes. Undertake IT operations, such as equipment movement Support business events where Audio Visual systems are required. Log calls and undertake tasks as prioritised by the Service Desk system adopted to ensure adherence to IDS Service Level AgreementsSite Visits: Provide end user training in SRUC systems and processes. Conduct site visits as required.The ideal candidate should have experience of working in a busy Service Desk environment, supporting desktop applications and a good working knowledge of MS Office products is essential.Please note the official job title for the appointee will be Customer Service Desk Advisor.Further details on the requirements of this role can be found in the Job Particulars document which you must read before applying for this role.Closing date: 23 January 2023Benefits / What you will get in return: Enhanced holidays Enhanced pension contributions (5% employee and 10% employer opposed to 5% employee and 3% employer) Cycle to work scheme RAC Membership Enhanced family leave Flexible working patterns Hybrid working solutions (in some areas) Tailored investment in and individuals learning and developmentSRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.SRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the "Disability Confident Employer" symbol. SRUC is a member of the Athena SWAN charter.SRUC. A Charitable company limited by guarantee, SC003712. Registered in Scotland No SC103046Further informationPlease read the Job Particulars Document before proceeding with your application.ApplyTo apply for this role, please use the SRUC online application system. CVs will not be accepted without a completed application form.