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| Job Location | Edinburgh |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Opportunity to provide IT support to an NGO with an outstanding vision to provide humanitarian intervention during global crisis situations.Client DetailsMultinational organisation with a truly global footprint. Mission statement to tackle global issues and act as both an actor and advisor on the global stage.DescriptionIT SUPPORT* Receiving, logging and managing IT requests and logs via the online service desk , maintaining a high degree of customer service for all support queries whilst adhering to service management principles* To liaise with our external third party IT and Audio Visual (AV) vendors where the issues cannot be resolved in-house. This will include hardware RMA and repairs* Remotely supporting our user base on IT issues using remote support tools* Troubleshoot all IT and communications related problems from in-house software to hardware including laptops, PCs, VoIP telephones, routers, servers, photocopiers and printers* Troubleshoot any network issues, internal and external* Being the main point of contact to provide support for AV conferencing services* Escalate support tickets to external IT vendors, whilst maintaining full ownership of incident internally as deemed necessary* Develop, review and update key IT policies and guidelines ensuring IT security risks are mitigated and in compliance with GDPRSYSTEM ADMINISTRATION/USER MANAGEMENT* Creating user accounts, reset passwords, terminating user accounts, BitLocker key management* Google user account management, creating groups, reset passwords, suspending accounts* Regular and routine maintenance of server updates in conjunction with our cloud service provider to keep the servers running to optimal* Monitoring and maintenance of business critical IT systems and hardwareOTHER* Provide IT induction and training on Mercy Corps Europes IT systems to new starts* Implement and optimise process improvements* Provide mentoring and coaching to IT Support Officer* Undertake and/or participate in any IT projects as required by the organisation including liaising with IT staff at Mercy Corps Global (MCG)* Maintain business relationships with external vendors* Other tasks as assignedProfileWe are looking for an ambitious, IT professional, with experience of working in a small IT team, who is interested in a career in the NGO sector. This is an opportunity to work in an IT environment that is fast-paced and to be part of a diverse, dedicated team of people who are genuinely motivated by making a difference. You will be someone with a positive, can-do approach, customer focused, who enjoys the pressure of working together as a team to tight deadlines. Strong communication skills are vital, as you will be operating in a truly international environment.Job OfferOpportunity to provide IT support to an NGO with an outstanding vision to provide humanitarian intervention during global crisis situations.