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IT Incident & Recovery Manager

Job LocationEdinburgh
EducationNot Mentioned
Salary£38,350 - £56,800 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

At TSB, we believe businesses need to reflect the communities they serve. This is why we have a long-term commitment to diversity and inclusion.Its important to us to make sure we bring the best talent to our business, regardless of characteristics such as race, gender, disability, sexual orientation or social background. Our focus on diversity and inclusion is a key part of how we support and develop the people who work here. It helps us build a stronger culture where no matter what background you come from you feel valued and confident in bringing your whole self to work.Job Role: IT Incident & Recovery ManagerGrade: EFunction: CIOLocation: Henry Duncan House, EdinburghSalary: £38350 - £56800Hello, were TSB, and were here to make banking better for everybody.At TSB, were all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.Were looking someone who is passionate about ITThe Incident & Recovery Manager is a key role in the Run the Bank Service & Operations team, responsible for operating the process of restoring normal service operation as quickly as possible following an IT service incident, minimizing the adverse impact on business operations and ensuring that agreed levels of service quality are maintained. Youll build and develop the culture of the CIO function as a key member of the IT Production Services Leadership Team and support the development of the CIO culture across TSB.What we need todayWed love our Incident & Recovery Manager to have these skills and experience:

  • At least 3 years experience working as an Incident/Major Incident/Recovery Manager within a banking environment
  • Previous technical exposure to banking related services (ATM, Mainframe, distributed applications, citrix and payments)
  • Ability to create and maintain a culture and vision where colleagues are engaged and inspired to deliver within budget and timelines for their customers
  • Ability to cope in a technically complex and fast-changing environment with strong planning & organising skills
  • Ability to manage technical operations simultaneously and think strategically to evaluate options in the short, medium and long term
  • Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally
  • Excellent influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels
  • What we need tomorrowWe know it takes more than just skills and experience. So, we want our Incident & Recovery Manager to:
  • Have clear decision-making ability with the facility to judge complex situations and assess when to escalate issues
  • Be able to succinctly disseminate important messages to an executive audience
  • Be able to balance conflicting and changing demands through prioritisation and a pragmatic approach
  • Be self-motivated, able to work on own initiative and able to work collaboratively and constructively within project and discipline teams
  • Demonstrate business leadership skills and the ability to communicate a clear vision to others
  • Lead and develop the capacity and capability of the direct reports and wider team
  • So, if this sounds right up your street, come and join our team. We make things happen!We are TSB.We are a place for everyone, so whoever you are and wherever you work, you can be yourself here.

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