IT/Digital Operations Manager

Job Description

Are you an experienced IT or Digital Lead with experience in introducing digital services in an IT, Application, Operations, change, or Digital Services Management capacity Would you like the opportunity to shape digital operations and strategy as partof a new digital transformation Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an ICT and Digital Transformation Lead to manage the implementation of a Digital and Customer strategy. As a specialist provider ofresource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference developing a modern environment championing continual improvement.The purpose of the role will be to take a lead on the design of both IT and digital strategy, by innovating, influencing, and delivering solutions that both help staff work efficiently and customers with choice and digital engagement solutions. Your responsibilitieswill also include managing the performance of a small IT service; communicating, liaising with and coordinating internal teams and stakeholders in efficiencies and digital transformation by promoting a positive digital culture; managing and building relationshipswith key third party suppliers; overseeing and project managing application implementations and upgrades; managing budgets, procurement, licenses and IT assets; ensuring that change control is embedded in internal culture; creating a first-class digital experiencewhilst demonstrating value to the business and customers; represent IT at senior management meetings; data management; keeping abreast of new digital technologies and solutions; and develop policies, procedures and documentation.Must Have

• Previous experience of leading Digital IT services, Digital Channels, or Solutions.
• Experience of managing IT systems, both server and cloud based.
• Operational/Service Delivery Management experience of digital channels and solutions.
• Business Analysis experience in reviewing, refining, and documenting business processes
• Project Management/Coordination experience covering project planning, delivery and team leading.
• IT procurement and third-party supplier management experience.
• Budget and line management

Nice to Have

• Microsoft 365 technology experience (Such as Office365, Exchange Online/AD, SharePoint, Dynamics, Teams, Power BI, etc)
• Previous commercial experience implementing and driving digital technologies and solutions.
• Previous experience of the creating and implementation of customer engagement strategies and/or customer journeys
• Knowledge of digital design strategies and/or innovation techniques

• Experience working within a Social Housing environment with any housing-specific applications (Such as one of NEC/Northgate Housing, MRI Orchard Housing/Castleton Housing, Capita OPENHousing/ONE, Aareon QL, Civica Cx, MIS ActiveH, for example) and/or satelliteRepairs, Scheduling, Assets, CRM, or Finance applications.
• Relevant certification, such as ITIL v3, PRINCE2, Microsoft and/or application specific accreditations.

As an individual you will be customer focused, change driven and a keen learner. You will be an excellent communicator, adept at presentation new innovation to others. You will understand the positive impact on a business that an excellent digital servicedelivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is agile working, some office presence required in the and around the Midlands, on offer is a competitive salary, ongoing training& development, the chance to be part of and influence a modernisation programme, and an excellent benefits package that includes generous holiday, contributory pension, health, and much more. If this role describes you, then please apply without delay forthe opportunity to develop your career with driven yet friendly organisation continually looking to provide a better service to customers.Informed Recruitment is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, or any other basis protected by appropriate law.All hiring decisions are made based on merit, competence and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal datais Legitimate Interests. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.