Housing Assistant

Job Description

We are Castle Rock Edinvar, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K.providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living,and student accommodation. Our places work when they work for everyone.How do we do all this By surrounding ourselves with positive people, customer focused people and process driven people. Our people live and breathe our SPIRIT values; we are the place for spirited people.So,we want you to joinus and the12,000 other colleagues on our journey; colleagues who have helped us create places,maintain209,000homes,manage£4.5billion of assets, deliver £87.9m in social valueand teach80,000 children to swim each week.More about your roleThis role is based in Edinburgh allowing you to collaborate with the Housing team. As we move into our new ways of working, we are trialling hybrid working, allowing you to split your time between home and the office in Edinburgh.In this role you will provide a comprehensive administrative service for the Housing Management team. You will give advice and information to internal and external customer via the phone and email, delivering a high quality of customer service throughout.You role will cover a number of administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will be the first point of contact for customer enquiries and will also maintain andcontact within internal departments enabling us to provide a high quality housing service across the group.For a full list of duties please download the attached Job Description More about youTo be successful in this role you will have a good administration background and possess excellent customer service skills. With a Can do approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contributeto a good team working environmentYou will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving.The benefitsOur ambition gives you all the challenge you could wish for and thats why we can offer you tangible and exciting career progression in a diverse and pioneering business.Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.We know that theres always more we can do to make you smile, thats why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free ordiscounted gym membershipto a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.Scottish Charity No. SC006035.Whats nextIf you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.