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Helpdesk Coordinator

Atalian Servest
Job LocationEdinburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Reference: TS/SS/26-10/667Job Title: Helpdesk Coordinator Salary: CompetitiveWorking Hours: Monday,Tuesday,Wednesday,Thursday,Friday,Variable Shift Rota - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per weekLocation: Edinburgh - Applicant must have the right to work in the UKWould you be interested to join a leading facilities management company with a reputation for excellence Atalian Servest is currently recruiting for a Helpdesk Coordinator to join our passionate and driven team in Edinburgh!Your primary responsibilities will include:

  • To be the principal point of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
  • Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
  • Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
  • Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
  • Co-ordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
  • Updating database of quotations, engineering overtime and statutory compliance certification, where requested.
About You:
  • Strong Customer service skills.
  • Helpdesk experience in Facilities Management and working with CAFM system, preferably Concept.
  • Strong knowledge of Microsoft Office packages.
  • Excellent organisation and planning skills.
  • Knowledge and understanding of property-related issues.
  • Exceptional telephone etiquettes.
Benefits:
  • Access to Wagestreama financial wellbeing tool
  • Wide range of retail discounts
  • Discounted gym membership
  • Join our Cycle to Work scheme
  • Access to CHROMA, our internal colleague-led diversity and inclusion communityjoin a committee or take part in our events
  • Access to internal Mental Health First Aiders
  • Immediate access to Opportunity our internal Learning and Development platform
  • Required professional membership fees paid for
  • Win monthly Atalian Servest Superstar Awards
How to applyIf you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!*** STRICTLY NO AGENCIES ***Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation,disability, or age.

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