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| Job Location | Edinburgh |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Fraud AdvisorAre you passionate about Customer ServiceOur client is a Global Financial Organisation who has launched a new digital bank based in the UK. As such they have created a best in class customer service function in Edinburgh and are on the hunt for talented Fraud Advisors to join them and lead from thefront.Bringing a wealth of customer service experience, particularly from a banking background, you will be expected to consistently deliver exceptional customer service during their initial launch and as they grow. This position is customer focused and you willbe required to respond to fraud risks and manage fraud cases within a multi-skilled customer operations team. You will also be expected to complete a number of non-fraud tasks which will include wider customer service calls. This will be required to supportthe principle of mutli skilled teams and building what they aim to be an industry leading customer service operation. For these roles we would expect you to have previous experience of identifying fraud within a banking/financial services or other customer facing environment.Our client will offer exceptional training and support to ensure you have all the tools and help to succeed and afford you a number of career development opportunities across their different teams.To be considered for this role you must be able to demonstrate the following experience and competencies:* Experience in identifying fraud and related financial crime risks and take the appropriate steps to mitigate the risks.* Experienced in handling fraud related queries from customers and taking necessary actions such as account restrictions etc. * Be customer centric.* Have excellent communication skills, both written and oral.* Be empathetic and a problem solver.* Comfortable working in a start-up environment.* Have a growth mind-set.* Be a multitasker - talk/type with the customer whilst researching resolution and maintaining customer engagement.* Have an intrinsic passion to deliver first class service.* Be a critical thinker - establish root cause and champion to change.* Be a team player and excellent brand advocate.* Have a passion to learn and self-develop.* Have the ability to operate effectively in a virtual team working environmentThis position operates on a shift pattern over 5 days Mon - Sun 35 hours per week between 06:30am - 10pm so we require all candidates to be fully flexible whilst working from their fabulous Edinburgh office. They are offering a generous salary with a host ofbenefits and a real opportunity for progression.If this sounds like you, then let it be you and apply.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.