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Forecasting Analyst

MERJE Ltd
Job LocationEdinburgh
EducationNot Mentioned
Salary£29,366 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Forecasting Analyst Monday - Friday Location: Edinburgh or Uddingston (Hybrid) Salary: £29,366 12 Month Fixed Term Contract As a Forecasting Analyst youll be accountable for forecasting all customer contact across the short- and long-term range for Customer fulfilment, including analysing the impact on business initiatives and changing environments.Forecasting Analyst responsibilities:

  • Production of long- and short-range forecasts across all Customer Fulfilment journeys (Voice, Chat, Complaints, WhatsApp, social media etc) including outbound contact.
  • Managing the demand propensity models, linked tointernal and external data sources, to create all workload demandforecasts.
  • Review the demand implications of proposed business changes/initiatives to support identifying risk/opportunity associated.
  • Working with Customer & Commercial partners tounderstand new products & propositions impacts on demand.
  • Supporting the operation of modelling against demand planning scenarios tosupport risk assessments and mitigation planning.
  • Youll be collaborating effectively with Field Planning function to ensure latest field position (forecast lead times, reschedule rates and ASV mailing) are reflected in to demand forecasts.
  • Identifying, analysing, and interpreting trends or patterns to prepare ongoing reports and data visualizations (e.g., charts, dashboards, heat maps) to support business decisions.
What we look for:
  • Prior experience of using Forecasting Tools and software for a large-scale operating model
  • Knowledge and experience of Data management & analytics
  • Have worked within a Data modelling, design, and visualisation role previously.
  • Understand Demand Management or have worked within a similar role across resource planning.
  • Good knowledge or experience within Benefits analysis
Our Benefits:
  • Competitive salary and bonus potential
  • Pension scheme
  • Company Funded Healthcare Plan
  • 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
  • Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

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