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Czech Customer Service

Search Consultancy
Job LocationEdinburgh
EducationNot Mentioned
Salary25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Czech Customer ServiceLocation: In Office near Edinburgh AirportHours: Monday to Friday between 8-6pm (40hrs)Pay: £25,000 per annumStart Date: ASAPAre you looking for a challenging new career pathWe looking to engage with talented multilingual individuals who have a strong attention to detail and thrive working in a fast paced environment.In return, this role offers excellent training & professional development, a competitive salary and favourable working hours. Full training and equipment is provided for.Duties and responsibilities:

  • Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
  • You will liaise between external customers and our external warehouse in the careful coordination of orders.
  • To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within the agreed time frames.
  • Working with patients/participants to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
  • Answering and dealing with all patient, investigator and general telephone and e-mail requests from external customers and internal offices/agents.
  • Attending customer meetings and teleconferences, when required.
Skills and experience required:
  • Fluency in Czech - Essential
  • Excellent customer service skills
  • Ability to understand customer needs and provide the correct solution
  • High level of interpersonal skills and an ability to communicate professionally across the internal and external customer group
  • Skilled in listening and responding to a customers needs verbally and through the written word
  • Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
  • Strong attention to detail and ability to manage own workload
  • Strong confidence using Microsoft packages, i.e Word and Excel
  • Previous experience in a contact centre is desirable
Please apply today if you meet the above criteria and we will be in touch to discuss details further.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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