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Customer Support Service Administrator

Change Recruitment
Job LocationEdinburgh
EducationNot Mentioned
Salary21,500 - 24,600 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Contract - PermanentSalary - £21500 - £24600 per annumLocation - EdinburghShift Patterns - Monday - Friday 9am-5pm (hybrid working options available after probation)Change Recruitment is recruiting for a talented Customer Service Specialist to join our Fintech client in Edinburgh.This is an excellent opportunity for an individual with exceptional Customer Service skills to join this City Centre-based organisation.Youll join our clients highly decorated team of accounting & bookkeeping specialists.Benefiting from in-house learning and development opportunities as well as support for further studyFantastic working hours; Monday to Friday 9am to 5pm on a Permanent contract. (hybrid working options available after 6 months)A full extensive training programme is offered by our client.Role & Responsibilities:

  • Assisting customers over the phone, live chat & email with the following:
  • Setting up subscriptions, refunds, free trials & other account related queries via email, live chat, & over the phone.
  • Dealing with account transfers & contacting the appropriate departments for authorisation
  • Assisting customers in setting up their bank feeds within our client
  • Assisting customers with logging in issues
  • Responding to queries regarding specialist area feature requests
  • Working closely with our clients technical team to diagnose & troubleshoot any potential bank feed issues & taking responsibility to inform users once they have been fixed.
  • Communicating outcomes of investigations to internal stakeholders & identifying root causes through learnings which are then used to improve customer experience in the future
  • Identify the key information for each account and record this accurately
What you will need to have:
  • Excellent communication skills,
  • Customer service experience; excellent listening skills and a passion for helping people
  • Excellent spoken & is analytical with excellent correspondence writing skills
  • Excellent attention to detail.
  • Good working knowledge of spreadsheets with strong technical skills; be highly computer-literate and web-savvy
  • Ability to work collaboratively with other areas of the business departments to improve customer experience
If your skills match the criteria above & you are keen to be considered, please submit your CV to Lesleyann McGregor at Change Recruitment for due consideration.

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