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Job Location | Edinburgh |
Education | Not Mentioned |
Salary | 20,000 - 30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Job Title: Customer Support Engineer (SaaS)Contract: Permanent, full-timeLocation: Edinburgh, Scotland (hybrid working)Salary: £20,000 - 30,000 plus benefitsAJ Connect is delighted to be exclusively partnered with a pioneering global technology firm and a market leader in their field based in city centre Edinburgh.Our Client is transforming the way Hotels, Restaurants, Spas, Leisure, and Retail businesses sell their products and services, driving revenue growth, new customer acquisition, and retention.As a Customer Success Engineer, you will love helping people, and concern yourself with ensuring customer queries are addressed quickly and efficiently. Working with the senior business leaders for their clients and technology partners, you will conductscreen-share calls as required to assist customers and partners alike, so you can understand and support on specific issues/challenges. You will carry out screen recordings and create documentation of key functions of the VoucherCart SaaS platform and workwith video production to create and maintain a forum and Academy suite of videos and help files.You will possess an analytical, problem-solving mindset, and work with the management and development team to specify new features and improve existing ones.Responsibilities:
Keyskills :
Customer ServiceTroubleshooting