Customer Success Manager

Job Description

Customer Success ManagerEmployment Type: Permanent / Full-TimeSalary: £30-50Kper year, commensurate with experience.SummaryOur client allows companies to integrate Stories into their native appsand websites. Popularized by Instagram and Snapchat, Stories are perfectly suited forboosting user engagement, audience retention and driving advertising revenue.Building stories intoyour native appsand websitescan take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.The companys end-to-end platform givescompaniesa best-in-class Stories experience with nativeiOS,Android& WebSDKs, publishing tools, analytics, and ad support.This role will bethe first dedicatedCustomer Successrole,meaning that you would be a big part of establishing the Customer Success function andbuilding the Customer Success Team.It also means that you will be involved in everything post-sales (Onboarding,AccountManagement,Product Adoption,Upselling &Renewals).What do the Company believe inThey believe that happy people are productive people. They believe in lightweight process with no time-tracking. They believe in autonomy, mastery and purpose. They believe in small teams of talented people that take ownership and responsibility of theirprojects. The company believe they are the perfect place for people with potential to grow, make their mark and work on things that mean something.How the company worksThe company have flexible working hours so you can start your day anytime between 8am and 11am. Youll have a dailystandupwith the team of the project you are working on.Theyre a remote-first companyand support 100% remote working. Whilstthey do have some data infrastructure and people who work in their Edinburgh officefrom time to time, the majority of the staff workentirelyremotely.ResponsibilitiesWhatcanyouexpect

• Managingall Customer Success (Account Management of clients)plus initially theCustomer Supportat Storyteller
• Ensuring clients have a smooth onboarding experience
• Proactively analyzingand providingstrategic engagement with clients through ad-hoc communications, bi monthly/monthly calls, trainings,andmore.
• Building out and training up a Customer Success Team that scales as the company grows
• Developingscalablecustomer success features e.g.selfservehelp
• Being thesubject matter expert on all things Storytellerfor the clients
• Gatheringcustomer product feedback and communicating back toproduct management and engineering to shape the product development roadmapas the voice of the customers
• Managing contract renewals& upselling

QualificationsWhatsimportanttothe company:

• A 2:1 Bachelors degree or higher.
• 1 year or more work experienceinCustomer Success/ Account Management
• Experience managing client relationships
• Experience building,growing, scaling,training,and managing a CSM team
• Strongcommunicatorwith excellent verbal and written communication skills
• Strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
• Experienceworking within aSaasor tech-focusedB2B business
• Self-motivated, entrepreneurial, proactive, and always open to learn
• You have the ability to explain technical concepts in an easy-to-understand manner

As long as you also possess smarts, attention to detail and enthusiasm, please apply.Immediate Benefits

• 33 days holiday
• High end laptop of your choice, Mac or Windows its up to you!
• A standing desk whenever you are working in the office (if youre up for it)
• Your own choice monitors, headphones, keyboard, mouse and gel rests
• Company days out at least 2 times a year (restrictions allowing!)
• Paid training on the job
• Annual Flu Inoculations

After 3 Months

• £625 budget every two years to choose your own mobile phone + monthly mobile contract paid for
• Enrolment in workplace pension scheme with matched employer contributions
• Money towards glasses with Specsavers

After 1 Year

• Performance Related Pay Scheme giving an annual bonus of up to 100% of monthly salary whenever Storm Ideas is in profit
• Access to the Cycle to Work scheme

If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate in applying