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Job Location | Edinburgh |
Education | Not Mentioned |
Salary | 19,000 - 21,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Leading Childrenswear & Schoolwear retailer are seeking a Customer Service Supervisor to oversee the daily running of the Customer Service Department and to ensure all customer queries/complaints are dealt with quickly and efficiently in a professionalmanner.Primary Responsibilities*Management of back orders *Liaise with the buying department on due dates of outstanding products and communicating to customers*To ensure all misplaced/lost orders are investigated and resolved*Settle all complaints in line with company guidelines*To deal with bespoke orders, liaising with the necessary departments to ensure customer satisfaction*Ensuring all stock received is allocated to the correct location*Ensure all refunds are completed using Sage Pay or PDQ*Responsible for all administration duties*To attend selling events when required*To help with annual stock checks*Any other reasonable management tasksKnowledge and Skills *Knowledge of MS Office, plus internetTo hear more send your CV to Sam at ROC Recruitment
Keyskills :
Customer service supervisor