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Customer Service Representative

Job LocationEdinburgh
EducationNot Mentioned
Salary£12 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Customer Service RepresentativesBased in Edinburgh£12 per hour + holiday payReed Business Support are pleased to be working with a leading financial institution on a high number of Customer Service Representative roles. As part of a growth project, the client is looking to onboard candidates on an initial 6 month temporary basiswith the opportunity to become permanent. The roles will involve a high-volume of telephony based customer service and could be the perfect opportunity for candidates looking to break into an office based environment.

  • Monday - Friday (9am - 5pm)
  • Office based
  • Immediate start
Key responsibilities:
  • Handling incoming calls from customers
  • Answering queries related to life, pension, or investment policies (will be trained on one specific skill)
  • Advising customers on any follow up actions
  • Updating internal systems with logs and information about customer calls
  • Maintaining an strong knowledge of companysystems and policies
  • Providing excellent customer service
  • Ad hoc duties
Person specifications:
  • Previous experience working in a customer service role - this can include call centre, retail, hospitality, or any industry where customer service is an important part of the job
  • Excellent communication skills
  • A strong understanding of whatgood customer service means
  • Good IT skills and ability to pick up new systems
If this role sounds of interest, please apply now!

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