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Customer Service Process Assistant

Berry Recruitment
Job LocationEdinburgh
EducationNot Mentioned
Salary9.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

Berry Recruitment are currently recruiting for a Process Assistant within a Contact Centre based in Edinburgh - The working hours are Part time - Saturday and Sunday 9-5.30Role Overview: You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to other departments.Key Responsibilities:

  • Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
  • Learn the procedures and understand parameters of producing a quality output.
  • Process work to the defined level of quality.
  • Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
  • To schedule and prioritise allocated work on a daily basis.
  • Distribute information and when required, work to the other team members or groups.
  • Maintain and update information held on a data base or manually.
  • Support line management on any additional admin when required.
  • Liaise with internal/external clients.
  • Print/post data/reports/invoices daily.
  • Maintain records for audit purposes.
  • Ensure deadlines are met.
Hourly pay rate: £9.90 per hourThe contract is for 6 months initially.Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with theirmerits, qualifications and ability to perform the duties of the job.

Keyskills :
call centretelesalescustomer serviceadministrationhigh call volume

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