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Customer Service Agent

Europcar
Job LocationEdinburgh
EducationNot Mentioned
Salary10.00 per hour, pro-rata, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time or part-time

Job Description

We are looking for a Customer Service Agent at Europcar.Youve probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more!You must have a passion for customer service and the ability to engage with customers from all over the world. You will be highly engaged with our brand and this passion is demonstrated to the customers through constantly delivering exceptional service.A positive attitude and "can do" approach is pivotal to ensure that the branch delivers a world class service to our customers and ensure they always choose Europcar for their car rental needs.The role will entail, but is not exhaustive to, you working in our car parks to assist our customers with their vehicle, helping with their luggage, offering advice and directions and checking returning customers vehicles for damage etc.Your previous experience should demonstrate your passion for development and a level headed approach to dealing with the daily challenges of a busy customer service environment.What we can offer you:

  • Competitive Basic Salary
  • Starting on 5.6 weeks holiday (including bank holidays)
  • Free on site car parking
  • Pension
  • Discounted car hire rates across our network
  • 20% discount on EE mobile phone contracts*
  • Confidential legal and support service through BUPA
  • Career progression and development
*forms part of current non contractual benefit offeringKey skills required:
  • Reliable, flexible, positive and professional
  • Good team player
  • Exceptional customer service skills
  • Ability to adapt to the needs of the business
  • A keen and enthusiastic nature
  • A full, valid clean driving licence, preferably with 4 years driving experience.
Why choose EuropcarWe operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and were adding more electric vehicles to our fleet every day. We supply thevans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.If you believe you have what it takes to become a successful Customer Service Agent within Europcar, then please apply today!Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent. SJ2

Keyskills :
Customer ServiceBonusCustomercarserviceluggagehelpingassistcar parkassistingrental

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