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Customer Service Advisor

Student Castle Property Management Services Limited
Job LocationEdinburgh
EducationNot Mentioned
Salary£24,336 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Capitol Students Edinburgh are Hiring!Join our team as a Customer Service AdvisorWe are seeking a highly motivated and skilled Custimer Service Advisor to join our dynamic team. If you have a proven track record in customer services, excellent communication skills and a knack for problem-solving, we want to hear from you!Contract: Full-Time, Permanent. 40 hours per week. 5 days / 7, Monday to Saturday (Rotational Saturday day shift)Hours/Shifts: 8 hr shifts, between 08:00 - 20:00 Monday to Friday / 08:00 - 16:30 on SaturdayProperty: Edinburgh Westfield RoadMain duties/responsibilities

  • Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
  • Perform and document regular inspections of resident’s flats
  • Front of house and reception duties
  • Assisting the Scheme Manager and Assistant Scheme Manager in administrative tasks as required. These may include: Financial control tasks, student accounts control, compliance coordination; housekeeping lists etc
  • Taking a responsibility for property presentation and maintaining a clean, tidy environment
  • Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving issues either directly or indirectly to make sure a resolution is found or the issue is escalated in the right amount of time
  • Proactively handling sales enquiries, through phone, email, online and conducting viewings. There will also be occasions that you may attend housing fairs, university open days and other such activity in the city
  • Recording any incidents or emergencies and reporting these to the necessary persons
  • Taking responsibility for the receipt, logging and correct distribution of post and parcels
  • Working with managers and partners to support our students` wellbeing should they find themselves in vulnerable or difficult situations
  • Organising events to create and build an inclusive community where our students can relax and be themselves
Other Duties
  • Assist with ad hoc requests as necessary for business needs especially at peak times such as student check-in and check-out weekends.
  • Monitoring social media and updating our social media streams
  • Receiving student payments
  • Preparing written correspondence as requested by other members of management team
  • Preparing arrival packs for new residents
  • Publishing and distributing signage for notice boards around scheme
  • Work with the marketing team to actively promote and explore new marketing avenues
  • Ordering new office, cleaning and maintenance supplies
Skills
  • Strong customer service skills
  • Excellent communicator
  • Strong organisational skills
  • Experience with MS word/computer skills
  • Proactive approach
Perks & Benefits
  • 33 days’ holiday including bank holidays
  • Pension Scheme with Scottish Widows
  • Annual Bonus Scheme
  • Medicash cash plan
If you are ready to take on a challenging and rewarding role in customer services, apply now by submitting your CV and Cover Letter.Required skills
  • Communication Skills
  • Computer Literate
  • Customer Service
  • Organisational Skills
  • Problem Solving
  • People Skills
  • Proactive Monitoring
  • Universities

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