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| Job Location | Edinburgh |
| Education | Not Mentioned |
| Salary | £11.53 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Brook Street are working in partnership with Insolvency Service in their search for Customer Service Advisors to join their team as soon as possible.Assignment Length: 6 Months with the possibility to extendPay rate: £11.53ph at an hourly rate, paid weekly Working arrangements: OFFICE BASED DURING TRAINING then Hybrid Working 2 Days in the office - Mon-Fri role (37 hours per week)Start Date: ASAPLocation: Queen Elizabeth House, 1 Sibbald Walk, Edinburgh EH8 8FTThe Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work they do is important to the proper functioning of markets, the economy in general and support for thousandsof people each year who are in financial difficulty.Job Description & Responsibilities Include but are not limited to:* Answering a broad spectrum of customer service enquiries (telephone & emails) for multiple business units* Providing excellent customer service both orally and in writing* Providing administrative assistance to various business units within BSD.* Ensure all correspondence is dealt with in a timely manner* Delivery of professional, prompt & efficient performance in line with processes and guidance* Learn and apply correct security protocols* To understand when queries cannot be answered at first point of contact and be able to accurately refer them to the appropriate business unit in accordance with the service level agreement* Liaise with relevant professional and technical experts, to ensure that cases progress to their appropriate conclusion in a timely manner* Maintain accurate records and safeguard customer data in accordance with agreed policies and processes* Participate in continuous improvement, training, development, engagement, and change management activitiesDesirable Skills/Experience:The successful applicant will be able to demonstrate: