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| Job Location | Edinburgh |
| Education | Not Mentioned |
| Salary | £10.00 - £11.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
Customer Service Administrator - Financial ServicesBased in Central EdinburghFull-Time role - Monday to Friday6 month contract with potential to be extended or become permanentUp to £11.00 per hour depending on experienceSearch Consultancy are currently working with one of our major Financial Services clients based in Central Edinburgh to recruit a number of the above candidates. These roles role will be based on-site with the client in a Covid-secure environment.The main purpose of this role will be to provide comprehensive Back Office administration support to my clients Contact Centre function. Duties involved in this role will include:* Processing customer requests coming in through mail, email and phone relating to portfolios, wraps & bonds* Ensuring requests are completed correctly in line with SLAs* Problem solving & troubleshooting issues raised by customers* Updating customer details on the companys internal systems* Various related administration duties as requiredIn order to be considered for this role your skills and experience should include:* Previous demonstrable experience of providing Back Office administration support within a contact centre environment - this experience is essential* Previous Financial Services or Platform administration experience and product knowledge of ISAs, SIPPs & bonds would be advantageous, however this is not essential* Excellent communication skills, both written and verbal* Excellent organisational skills & attention to detail, with the ability to manage a busy workload effectively* Experience of working to targets, deadlines or SLAs* Solid IT skills, including the use of Word & ExcelIf this is the role for you, apply now!Please note that due only applicants who have the required skills and experience detailed above will be considered for this role.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age Required skills
Keyskills :
customer service administrat ISA SIPP bonds platfm